Senior Business Analyst

Csmart International; Sydney; Hybrid; AUD 110,000 - 160,000; Full time

Job summary

Csmart International in Sydney, Australia is seeking a Senior Business Analyst to drive complex process and technical changes. You will gather requirements, map processes, and collaborate with stakeholders and change management to achieve project goals.

Ideal candidates have a track record in large-scale data migrations, strong data storytelling with Power BI/Tableau, and experience with Confluence/JIRA, APIs, and payments industry tech.

Qualifications

• Experience delivering large-scale customer and data migration projects.
• Proficient in capturing requirements and user stories in Confluence and JIRA.
• Experience documenting customer journeys, process flows, and SOPs.
• Working knowledge of merchant terminal, POS, AS2805 messaging, ecommerce and payment gateways.
• Familiar with BABOK Knowledge Areas and Agile ways of working.

Responsibilities

• Take initiative to gather, organise and synthesize large amounts of information from various sources.
• Work with stakeholders to understand needs, concerns and environment to deliver goals.
• Collaborate with change management to identify impacts to business processes and technology.
• Identify project delivery issues and risks; assist with mitigations and escalate when needed.
• Liaise with external suppliers as required.

Skills

Stakeholder engagement

Business analysis

Requirements gathering

Process mapping

Data analysis

Story writing (user stories)

Tools

Confluence

JIRA

Power BI

Tableau

Power Pivot

Pega

APIs

Job description

Take initiative to gather, organise and synthesize large amounts of information from various sources

Working with stakeholders to understand their needs, concerns and the environment that they operate in with respect to deliver goals and outcomes

Work closely with stakeholders and change management to identify impacts to business processes and technology as a result of system or application changes

Identify project delivery issues and risks, assist with mitigation strategies, and escalated where necessary in a timely manner

Liaise and collaborate with external suppliers as required

At least 5 years' experience delivering complex process and technical changes as a Senior Business Analyst

Expertise in process mapping with standardised techniques such as SIPOC

Expertise in merchant acquiring and card payments industry and technologies

Excellent communication skills, including ability to engage stakeholders at varying levels to facilitate gathering / refinement of detailed requirements from high level requirements to solution design to testing

Proven track record of working to deadlines, results driven

Requirements

Experience with large scale customer and data migrations projects

Experience capturing and managing requirements and user stories in Confluence and JIRA

Experience documenting customer journeys, process flows, and standard operating procedures

Working knowledge of merchant terminal, POS, AS2805 messaging, ecommerce and payment gateways

Experience synthesizing and analysing large amounts of data extracts for the extraction of project relevant insights

Experience with converting raw data to purpose specific and actionable data visuals that tell a story (Powerpivots, Tableau, PowerBI)

Experience with interpreting technical specs for Pega and API's

Practical application of BABOK Knowledge Areas including Agile ways of working

Familiarity with frameworks such as GDF, SDLC, Pace