Senior Business Analyst | Records Management & Process Improvement

ZSoft Technologies; Canberra; On-site; AUD 120,000 - 150,000; Full time

Job summary

ZSoft Technologies in Canberra is seeking a Senior Business Analyst to support Records Management and Process Improvement for a major Australian Government department. You will gather and validate requirements, map AS-IS and TO-BE processes, and translate complex needs into actionable specifications for configuration, testing and deployment.

Working between business and technology teams, you will facilitate workshops, document business rules, develop business cases, and support UAT and

Qualifications

• At least six years of Business Analysis experience.
• Experience analysing current-state processes and designing future-state improvements.
• Strong requirements elicitation, analysis, documentation and validation skills.

Responsibilities

• Facilitate workshops with business areas to capture requirements and resolve conflicts.
• Analyse AS-IS procurement and operational processes to find efficiencies and governance improvements.
• Develop TO-BE process maps, workflows and business rules with clear ownership and hand-offs.
• Translate requirements into implementable specifications for platform configuration and operations.
• Develop business cases and documentation supported by stakeholder engagement.
• Present findings through clear advice, presentations and walkthroughs.
• Support acceptance testing, training, implementation and readiness activities.

Skills

Requirements elicitation

Process modelling

Stakeholder engagement

Documentation

Tools

BPMN

Visio

Job description

Senior Business Analyst | Records Management & Process Improvement

Senior Business Analyst | Records Management & Process Improvement - Baseline clearance

Location: Canberra, ACT — candidates must be based in Canberra throughout the contract

Experience: Minimum six years of Business Analysis experience

Duration: 8 months+12 months+12 months

Support the delivery of an enterprise records management platform, helping shape a single records capability across a major Australian Government department.

As the platform is configured and deployed, you will gather and validate additional requirements, improve business processes and strengthen operational readiness for existing and future users. Working between business and technology teams, you will translate complex needs into clear specifications, workflows and acceptance criteria.

Key responsibilities

• Facilitate workshops with business areas, procurement, finance, legal, contract managers and service providers to capture requirements and resolve conflicting needs.
• Analyse and document AS-IS procurement and operational processes, identifying opportunities to improve efficiency, governance and business outcomes.
• Develop TO-BE process maps, workflows, swim lane diagrams and business rules, defining roles, controls, decision points and hand-offs.
• Translate requirements into implementable specifications and acceptance criteria that support platform configuration, development and operations.
• Develop business cases, requirements documentation and recommendations supported by stakeholder engagement and analysis.
• Present complex findings through clear advice, presentations and walkthroughs.
• Support acceptance testing, training, implementation and operational readiness activities.

Essential experience

• At least six years of Business Analysis experience.
• Demonstrated experience analysing current-state processes and designing practical future-state improvements.
• Strong requirements elicitation, analysis, documentation and validation skills.
• Experience using recognised process modelling techniques and tools.
• Proven ability to engage diverse stakeholders, reconcile competing requirements and secure agreement on future-state processes.
• Ability to translate business needs into changes to systems, workflows, responsibilities, controls and operating procedures.
• Strong organisational skills and the ability to work independently and within multidisciplinary teams.

Highly regarded

• Experience delivering records management initiatives, particularly within Australian Federal Government.
• Knowledge of records and information management processes and concepts.
• Experience supporting enterprise platform configuration, deployment and adoption.

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