Business Process Analyst

TEKsystems; Sydney; Hybrid; AUD 100,000 - 150,000; Full time

Job summary

TEKsystems is seeking an experienced Health Information Business Analyst to support a Federal Government conformance and compliance function. You will analyse, document and improve processes, work with subject matter experts, and define future-state designs.

Based in ACT/NSW/QLD with hybrid arrangements, the contract is 7 months plus extensions. Baseline clearance eligibility is preferred for security purposes and service continuity.

Qualifications

• Experience as a Business Analyst in complex environments.
• Strong business process analysis, design, and continuous improvement experience.
• Experience in service delivery, regulatory, compliance, or governance settings.
• Experience developing requirements, process maps, and implementation artefacts.
• Ability to facilitate workshops and engage diverse stakeholders.

Responsibilities

• Lead business analysis to understand requirements and define fit-for-purpose solutions.
• Map and redesign end-to-end business processes and workflows.
• Document current and future-state processes, controls, and performance measures.
• Apply structured methodologies to identify inefficiencies, risks, and gaps.
• Develop recommendations to improve quality, consistency and efficiency.
• Facilitate workshops and stakeholder consultations.
• Prepare requirements, process maps, plans, and decision-support materials.
• Maintain traceability from needs to delivered outcomes.
• Support implementation of improvements and organizational change.
• Manage workstreams, monitor milestones, risks and dependencies.

Skills

Business process analysis

Process mapping

Continuous improvement

Stakeholder engagement

Facilitation

Documentation

Analytical thinking

Problem solving

Governance environments

Education

Tertiary qualifications in Business, Health Information Management, Information Technology, Health, or a related discipline

CBAP/CCBA/ECBA or equivalent certifications

Job description

• Contracting opportunity with 2x Extension
• Hybrid working arrangements

About the Organisation

Our client is a Federal Government organisation responsible for delivering critical digital health initiatives and services that support better outcomes for Australians. The organisation is committed to improving operational effectiveness, service delivery, and decision-making through process optimisation, stakeholder collaboration, and continuous improvement initiatives.

About the Role

We are seeking an experienced Health Information Business Analyst to support a high-profile conformance and compliance function within a complex and highly regulated environment. This role will be responsible for analysing, documenting, and improving business processes that support consistent, efficient, and evidence-based assessment services. Working closely with subject matter experts, operational teams, and stakeholders, you will help define future-state processes, gather and document business requirements, and drive process improvement initiatives that enhance quality, consistency, and efficiency. The successful candidate will have strong business analysis, stakeholder engagement, process mapping, facilitation, and problem-solving skills, with experience operating within complex service delivery, regulatory, compliance, or assurance environments.

Role

Business Process Analyst

Location

ACT, NSW, QLD

Contract

7 Months + 2 x 12-Month Extensions

Work Rights

Australian Citizens preferred for Baseline clearance eligibility

Key Accountabilities and Outcomes

Lead business analysis activities to understand operational requirements and define fit-for-purpose business solutions.

• Analyse business needs, identify issues, and translate requirements into practical recommendations.
• Map, analyse, and redesign end-to-end business processes and workflows.
• Document current-state and future-state business processes, controls, decision points, hand-offs, and performance measures.
• Apply structured process improvement methodologies to identify inefficiencies, risks, delays, and control gaps.
• Develop recommendations that improve quality, consistency, efficiency, and operational effectiveness.
• Facilitate workshops, interviews, stakeholder consultations, and working sessions.
• Manage diverse stakeholder groups and reconcile varying perspectives to achieve positive outcomes.
• Prepare business requirements, process maps, implementation plans, procedures, options analysis, and decision-support documentation.
• Maintain traceability from business needs through to delivered outcomes.
• Support the implementation of business improvements and organisational change initiatives.
• Manage assigned workstreams and improvement initiatives through to completion.
• Monitor milestones, risks, dependencies, and project outcomes.
• Evaluate outcomes and make recommendations for ongoing continuous improvement.
• Provide clear advice and reporting to stakeholders and decision-makers.

Desired Experience and Capabilities

Demonstrated experience working as a Business Analyst within complex environments.

• Strong experience in business process analysis, process design, and continuous improvement initiatives.
• Proven experience identifying business needs and translating them into practical business solutions.
• Experience working within service delivery, regulatory, compliance, assurance, or governance environments.
• Strong business process mapping and workflow analysis capability.
• Experience developing business requirements, process maps, options analyses, procedures, and implementation artefacts.
• Strong analytical thinking and problem-solving skills.
• Ability to gather, interpret, and analyse information from multiple sources.
• Experience assessing risks, impacts, dependencies, and implementation considerations.
• Proven ability to facilitate workshops and stakeholder engagement sessions.
• Strong written and verbal communication skills.
• Experience producing documentation suitable for both technical and non-technical audiences.
• Ability to manage competing priorities and deliver outcomes with limited direction.

Skills Requirements

Business Analysis & Process Improvement

Strong capability in analysing business needs, identifying improvement opportunities, and delivering practical business solutions.

Process Mapping & Business Design

Experience documenting and redesigning end-to-end business processes and workflows.

Analytical Thinking & Problem Solving

Ability to evaluate information, identify issues, assess impacts, and develop evidence-based recommendations.

Stakeholder Engagement & Facilitation

Proven ability to build productive stakeholder relationships and facilitate workshops and consultations.

Documentation & Communication

Strong experience producing business requirements, implementation plans, procedures, process maps, and briefing materials.

Planning & Delivery

Ability to manage priorities, risks, dependencies, timelines, and deliver outcomes with limited supervision.

Professional Judgement

Ability to exercise sound judgement while operating within governance, policy, and legislative frameworks.

Preferred Qualifications

Tertiary qualifications in Business, Health Information Management, Information Technology, Health, or a related discipline.

• Business Analysis certifications such as CBAP, CCBA, ECBA, or equivalent.
• Experience within Government, Health, Regulatory, Compliance, or Assurance environments.
• Experience supporting business transformation, process optimisation, or operational improvement initiatives.