Senior Business Analyst | Business Transformation & Process Redesign

ZSoft Technologies; Canberra; On-site; AUD 120,000 - 180,000; Full time

Job summary

ZSoft Technologies in Canberra is seeking a Senior Business Analyst to lead discovery, process redesign and requirements definition for a strategic transformation. You will work across business, ICT and information management to drive practical improvements and support investment decisions.

The role focuses on improving approval, governance, monitoring and reporting services, replacing a legacy application, and aligning with enterprise initiatives.

Qualifications

• Experience leading discovery and defining requirements for transformation initiatives.
• Strong ability to map current and future state processes and service models.
• Familiarity with governance, reporting needs and information management.

Responsibilities

• Lead discovery workshops and stakeholder interviews.
• Map current-state processes and identify improvement opportunities.
• Design future-state processes and service models.
• Elicit and document business, functional and non-functional requirements.
• Analyse workflow, records management and information needs.
• Develop implementation roadmaps and business cases for senior stakeholders.
• Assess solution options and provide recommendations and briefs.

Skills

Stakeholder management

Workshop facilitation

Requirements elicitation

Business process modelling

Tools

ServiceNow

Power Platform

Job description

Senior Business Analyst | Business Transformation & Process Redesign

Senior Business Analyst | Business Transformation & Process Redesign - 3 months + 3 months- Canberra

Seeking Senior Business Analyst to lead discovery, process redesign and requirements definition for a strategic transformation initiative.

The initial focus is improving approval, governance, monitoring and reporting services and defining requirements for replacing a legacy application. You will work across business, ICT and information management teams to develop practical improvements and support investment decisions.

Key responsibilities

• Lead discovery workshops and stakeholder interviews.
• Map current-state processes, workflows and improvement opportunities.
• Design future-state processes and service models.
• Elicit and document business, functional and non-functional requirements.
• Analyse workflow, records management, information management and reporting needs.
• Identify improvements to efficiency, governance and user experience.
• Assess solution options and develop recommendations and implementation roadmaps.
• Support business cases, investment proposals and executive briefings.
• Align proposed improvements with enterprise initiatives.
• Business analysis across transformation, process improvement, digital services or ICT-enabled change.
• Requirements elicitation, analysis and documentation.
• Business process modelling, redesign, gap analysis and future-state operating models.
• Business cases, options analysis and recommendations for senior stakeholders.
• Strong communication, workshop facilitation and stakeholder management.
• Ability to deliver high-quality artefacts independently and manage competing priorities.
• Government, health, research, regulatory or similarly governed environments.
• Workflow, case management, records management or digital platforms, particularly ServiceNow or Microsoft Power Platform.
• Procurement, solution evaluation, vendor engagement and legacy system modernisation.

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