Senior Business Analyst | Records Management & Process Improvement

ZSoft Technologies Pty Ltd; Canberra; On-site; AUD 110,000 - 150,000; Full time

Job summary

ZSoft Technologies Pty Ltd is seeking a Senior Business Analyst for a Canberra-based contract focused on Records Management & Process Improvement. You will work between business and technology teams to gather requirements, validate processes, and translate needs into actionable specifications for a major Australian Government department.

Responsibilities include facilitating workshops, documenting AS-IS and TO-BE processes, and supporting testing, training and operational readiness.

Qualifications

• Minimum six years of Business Analysis experience.
• Experience analysing current-state processes and designing future-state improvements.
• Strong requirements elicitation, analysis, documentation and validation skills.
• Experience using recognised process modelling techniques and tools.
• Proven ability to engage diverse stakeholders and secure agreement on changes.

Responsibilities

• Facilitate workshops with business areas and service providers to capture requirements and resolve conflicting needs.
• Analyse AS-IS procurement and operational processes to identify efficiency and governance improvements.
• Develop TO-BE process maps, workflows and business rules with clear roles and hand-offs.
• Translate requirements into specifications and acceptance criteria for configuration, development and operations.
• Develop business cases and documentation supported by stakeholder engagement and analysis.
• Present findings through clear advice, presentations and walkthroughs.
• Support testing, training, implementation and operational readiness activities.

Job description

Senior Business Analyst | Records Management & Process Improvement - Baseline clearance

Location: Canberra, ACT - candidates must be based in Canberra throughout the contract
Experience: Minimum six years of Business Analysis experience

Duration: 8 months+12 months+12 months

Support the delivery of an enterprise records management platform, helping shape a single records capability across a major Australian Government department.

As the platform is configured and deployed, you will gather and validate additional requirements, improve business processes and strengthen operational readiness for existing and future users. Working between business and technology teams, you will translate complex needs into clear specifications, workflows and acceptance criteria.

Key responsibilities

• Facilitate workshops with business areas, procurement, finance, legal, contract managers and service providers to capture requirements and resolve conflicting needs.


• Analyse and document AS-IS procurement and operational processes, identifying opportunities to improve efficiency, governance and business outcomes.


• Develop TO-BE process maps, workflows, swim lane diagrams and business rules, defining roles, controls, decision points and hand-offs.


• Translate requirements into implementable specifications and acceptance criteria that support platform configuration, development and operations.


• Develop business cases, requirements documentation and recommendations supported by stakeholder engagement and analysis.


• Present complex findings through clear advice, presentations and walkthroughs.


• Support acceptance testing, training, implementation and operational readiness activities.

Essential experience

• At least six years of Business Analysis experience.


• Demonstrated experience analysing current-state processes and designing practical future-state improvements.


• Strong requirements elicitation, analysis, documentation and validation skills.


• Experience using recognised process modelling techniques and tools.


• Proven ability to engage diverse stakeholders, reconcile competing requirements and secure agreement on future-state processes.


• Ability to translate business needs into changes to systems, workflows, responsibilities, controls and operating procedures.


• Strong organisational skills and the ability to work independently and within multidisciplinary teams.

Highly regarded

• Experience delivering records management initiatives, particularly within Australian Federal Government.


• Knowledge of records and information management processes and concepts.


• Experience supporting enterprise platform configuration, deployment and adoption.

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