Senior Business Analyst

Sharp and Carter; Brisbane; On-site; AUD 135,000 - 140,000; Full time

Job summary

Sharp and Carter is seeking a Senior Business Analyst to join the Growth & Transformation team in Brisbane on a 12-month fixed-term contract. You will lead requirements gathering, validate business and functional needs, and work with stakeholders across service models to shape the solution.

This role requires strong facilitation, stakeholder engagement and a proven track record in business analysis within transformation programs.

Qualifications

• 7+ years' experience as a Business Analyst, including senior-level project or transformation work.
• Strong requirements elicitation, analysis and management capabilities.
• Excellent workshop facilitation and stakeholder engagement skills.
• Experience with CRM, case management or customer service transformation projects is valued.
• Exposure to Agile, hybrid or structured delivery environments.

Responsibilities

• Leading requirements gathering, analysis, validation and prioritisation.
• Confirming business, functional and non-functional requirements.
• Facilitating workshops with diverse stakeholder groups.
• Working through competing requirements to reach agreement.
• Mapping as-is and to-be processes and identifying gaps.
• Translating business needs into clear requirements, user stories and acceptance criteria.
• Maintaining requirements traceability, assumptions, dependencies, risks and decisions.
• Collaborating with project, technology, change and implementation stakeholders.
• Supporting solution validation, testing and business acceptance.
• Producing practical BA artefacts without unnecessary complexity.

Skills

Requirements elicitation

Stakeholder engagement

Workshop facilitation

Process mapping

Agile delivery

Business analysis

Transformation experience

Vendor collaboration

Education

IIBA CBAP

CCBA

Job description

Senior Business Analyst
12-month Fixed Term Contract
$135,000 to $140,000 + super
Brisbane

We’re partnering with a well-known, purpose-led organisation to appoint an experienced Senior Business Analyst into its Growth & Transformation team.
This is a genuine senior BA role where stakeholder engagement and influencing skills will be just as important as strong technical business analysis capability.
You’ll join a significant transformation initiative focused on improving how services are delivered to the community.

The project is currently re-baselining its requirements and solution approach, meaning you’ll join at an ideal stage to influence the outcome rather than simply inherit a solution already in build.

The role Working closely with the Project Manager, delivery team and a diverse group of business stakeholders, you’ll take ownership of the analysis required to define and validate what the solution genuinely needs to deliver.

A major part of the role will involve working across stakeholder groups with different service models and priorities, understanding their individual requirements and building agreement on a practical way forward.
You’ll be responsible for:

• Leading requirements gathering, analysis, validation and prioritisation
• Confirming business, functional and non-functional requirements
• Facilitating workshops and engaging with a diverse stakeholder group
• Working through competing requirements and helping stakeholders reach agreement
• Mapping as-is and to-be processes and identifying gaps and opportunities for improvement
• Translating business needs into clear requirements, user stories and acceptance criteria
• Maintaining requirements traceability, assumptions, dependencies, risks and decisions
• Working closely with project, technology, change and implementation stakeholders
• Supporting solution validation, testing and business acceptance
• Producing clear, practical BA artefacts without introducing unnecessary process or complexity.

What we’re looking for

• 7+ years' experience as a Business Analyst, including significant senior-level project or transformation experience
• Strong requirements elicitation, analysis and management experience
• Excellent workshop facilitation and stakeholder engagement skills
• The confidence to challenge, negotiate and reconcile competing business requirements
• Strong process mapping and current/future-state analysis capability
• Experience across CRM, case management, workflow or customer service transformation projects highly regarded
• Experience working with technology vendors or implementation partners
• Exposure to Agile, hybrid or structured delivery environments
• A practical, curious and proactive approach
• The drive to take ownership and genuinely make a difference.

Formal BA qualifications or certifications such as IIBA CBAP or CCBA will be viewed favourably, although strong hands-on experience is particularly important for this opportunity.

Why consider it?

This is a particularly good opportunity for a Senior BA who wants to be involved early enough to genuinely shape the outcome.
There is existing project documentation and a strong handover to work from, but the requirements and solution are being reconsidered before development progresses. You’ll therefore have the opportunity to influence the requirements, processes and eventual solution rather than simply document decisions that have already been made.

Just as importantly, the work has a clear purpose. The end result is intended to make it easier for this organisation community and their families to access the support and services they need.