Senior Business Analyst

Lime Recruitment; Brisbane; Hybrid; AUD 100,000 - 160,000; Full time

Job summary

Queensland Government is seeking an experienced Senior Business Analyst to lead a comprehensive review of its ICT environment and identify opportunities to improve systems, business processes and service delivery capabilities.

Working across a complex human services environment, you will engage with business, technical and architecture stakeholders to assess existing capabilities, capture future-state requirements and evaluate contemporary technology solutions.

Qualifications

• Experience delivering business reform and transformation initiatives.
• Experience within government service delivery environments.
• Familiarity with human services environments.

Responsibilities

• Lead a comprehensive assessment of the current ICT environment, including systems, functionality, business processes, reporting capabilities, risks and opportunities for improvement.
• Elicit, document and analyse business and solution requirements, translating operational needs into clear functional and technical deliverables.
• Develop current and future-state process maps, operating models and capability requirements using recognised BA methodologies.
• Undertake market research and engage with vendors to assess industry solutions and emerging technology capabilities.
• Conduct gap/fit analysis and options assessments to evaluate potential solutions against business requirements, existing systems and strategic objectives.

Skills

Business analysis

Stakeholder engagement

Requirements gathering

Process mapping

Security/compliance

Tools

Azure DevOps

Dynamics 365

Job description

Contract to 28/05/2027 with possible extension | Brisbane, QLD | Hybrid working

Our client, a Queensland Government department, is seeking an experienced Senior Business Analyst to lead a comprehensive review of its current ICT environment and identify opportunities to improve systems, business processes and service delivery capabilities.

Working across a complex human services environment, you will engage with business, technical and architecture stakeholders to assess existing capabilities, capture future-state requirements and evaluate contemporary technology solutions.

This role will play a key part in shaping the department's future ICT direction, with responsibility for developing strategic recommendations, options assessments and executive-level deliverables to support informed decision-making.

Key Responsibilities

• Lead a comprehensive assessment of the current ICT environment, including systems, functionality, business processes, reporting capabilities, risks and opportunities for improvement.


• Elicit, document and analyse business and solution requirements, translating operational needs into clear functional and technical deliverables.


• Develop current and future-state process maps, operating models and capability requirements using recognised business analysis methodologies.


• Undertake market research and engage with vendors to assess industry solutions and emerging technology capabilities.


• Conduct gap/fit analysis and options assessments to evaluate potential solutions against business requirements, existing systems and strategic objectives.

About You

• Experience delivering business reform, transformation and organisational change initiatives.


• Previous experience working within Queensland Government or other complex government service delivery environments.


• Experience within human services environments.


• Familiarity with Azure DevOps and project delivery management across the software development lifecycle.


• Experience working with Microsoft Dynamics 365, particularly complex integrations with external stakeholders.


• Experience working with systems and solutions involving sensitive personal information and stringent information security requirements.