Senior Audiology Front Desk & Care Coordinator

seek.com.au; Maroochydore; On-site; AUD 55,000 - 75,000; Part time

Job summary

Hear Check, an independent audiology practice on the Sunshine Coast, seeks a Senior Patient Care Coordinator to own front-of-house operations and support patient care and clinicians. This hands-on role requires practical experience, strong judgement, and comfort with technology.

The successful candidate will manage diaries, bookings, and patient communications, resolve routine tech issues, and help maintain smooth clinic workflows with a patient-centred approach.

Qualifications

• Demonstrated experience managing busy appointment diaries and front-desk operations.
• Comfortable learning new software and technology.
• Ability to work independently with good judgement.

Responsibilities

• Manage warm, professional patient service at front-of-house.
• Handle telephone, reception, and administrative enquiries and bookings.
• Review Audiologists’ appointment diaries and identify gaps.
• Coordinate recall lists, waiting lists, and cancellations for optimal utilization.
• Process claims, payments, referrals and routine patient administration.
• Pair and reconnect hearing aids to patients’ smartphones and apps.

Skills

Front-of-house management

Tech savvy

Customer service

Independent worker

Communication

Job description

Hear Check, an independent audiology practice on the Sunshine Coast, seeks a Senior Patient Care Coordinator to own front-of-house operations and support patient care and clinicians. This hands-on role requires practical experience, strong judgement, and comfort with technology.

The successful candidate will manage diaries, bookings, and patient communications, resolve routine tech issues, and help maintain smooth clinic workflows with a patient-centred approach.