Patient Services & Hearing Clinic Administrator

seek.com.au; Maroochydore; On-site; AUD 34,000 - 44,000; Part time

Job summary

Hear Check is an independent audiology clinic seeking an experienced customer service or administration professional for a permanent part-time role, Monday to Thursday, 8:30am to 5:00pm. You will handle patient service, administration, appointment coordination and basic hearing aid support in a busy environment.

Reporting to the Practice Operations Lead and Clinic Director, you will welcome patients, manage the diary, coordinate recalls, maintain patient records and help the clinical team with

Qualifications

• Experience in busy customer service, reception or administration.
• Clear, respectful communication and patience when dealing with patients.
• Strong organisational skills and attention to detail.
• Ability to follow processes while managing competing priorities.

Responsibilities

• Welcoming patients and providing warm, attentive service in person and over the phone.
• Managing a changing clinical diary and responding promptly to cancellations and booking changes.
• Coordinating appointments, recalls and follow-up, ensuring patients understand what happens next.
• Maintaining accurate patient records and completing payments and general clinic administration.
• Communicating clearly with the clinical team so requests are understood, recorded and followed through.
• Learning to provide basic hearing aid cleaning, maintenance and troubleshooting with training.
• Supporting the smooth day-to-day operation of the clinic and helping patients feel comfortable.

Skills

Customer service

Administration

Reception

Appointment coordination

Tools

Clinic software

Job description

Hear Check is an independent audiology clinic seeking an experienced customer service or administration professional for a permanent part-time role, Monday to Thursday, 8:30am to 5:00pm. You will handle patient service, administration, appointment coordination and basic hearing aid support in a busy environment.

Reporting to the Practice Operations Lead and Clinic Director, you will welcome patients, manage the diary, coordinate recalls, maintain patient records and help the clinical team with