Medical Reception - Audiology/hearing clinic

seek.com.au; Maroochydore; On-site; AUD 3,444,000 - 4,408,000; Part time

Job summary

Hear Check is a busy independent audiology clinic seeking an experienced medical receptionist or administration officer for a permanent part-time position (Mon-Thu, 8:30am–5:00pm). You will handle patient reception, appointment scheduling and general clinic administration while learning basic hearing aid support, with opportunities to develop specialist knowledge in audiology.

You will report to the Practice Operations Lead and Clinic Director, work closely with audiologists, and be part of a

Qualifications

• Experience in medical, dental, allied health or another busy service environment is valuable.

Responsibilities

• Welcoming patients and providing warm, attentive service in person and over the phone.
• Managing the clinical diary and responding to cancellations and bookings promptly.
• Coordinating appointments, recalls and follow-up communications with patients.
• Maintaining accurate patient records and handling payments and general clinic administration.
• Learning basic hearing aid cleaning, maintenance and troubleshooting with guidance from colleagues.
• Supporting day-to-day operation of the clinic and helping patients feel comfortable.

Skills

Customer service

Administration

Appointment scheduling

Medical terminology

Tools

MS Office

Medical records software

Job description

Medical Reception - Audiology/hearing clinic

Hear Check is an independent audiology/hearing clinic looking for an experienced medical receptionist or administration officer who enjoys a busy workplace, communicates clearly and takes pride in following things through.

This is a permanent part‑time position, Monday to Thursday, 8:30am to 5:00pm.

This is a hands‑on role combining patient service, administration, appointment coordination and practical hearing aid support. We are looking for someone interested in a long‑term position where they can develop specialist knowledge, build strong relationships with patients and colleagues, and become a trusted member of our growing clinic.

About the role

You will report to our Practice Operations Lead and Clinic Director, and work closely with our audiologists.

Your responsibilities will include:

Welcoming patients and providing warm, attentive service in person and over the phone.

Managing a changing clinical diary and responding promptly to cancellations and booking changes.

Coordinating appointments, recalls and follow‑up, ensuring patients understand what happens next.

Maintaining accurate patient records and completing payments and general clinic administration.

Learning to provide basic hearing aid cleaning, maintenance, troubleshooting and minor over-the-counter repairs, with training and clear guidance on when to involve an audiologist.

Supporting the smooth day‑to‑day operation of the clinic and helping patients feel comfortable and well looked after.

Experience in medical, dental, allied health or another busy service environment would be valuable. Previous audiology experience is welcome, but is not essential.

At Hear Check, your work will make a visible difference every day — whether that means helping patients hear more clearly, making an appointment easier to navigate, or ensuring a patient or parent feels understood and supported.

You will have the opportunity to:

Develop specialist knowledge in audiology and hearing technology.

Learn practical hearing aid support skills through training and guidance.

Build genuine relationships with returning patients.

Contribute to the growth and development of a close‑knit, happy team.

Build a stable, long‑term career in patient services and clinic operations.

Audiology administration takes time to master. We are looking for someone who values learning, takes pride in doing things well and wants to become a trusted, knowledgeable and dependable member of our team for years to come.

We welcome applicants who can demonstrate the skills, reliability, initiative and patient‑focused approach this role requires.