Part-Time Front Desk & Patient Care Coordinator

Clarity Hearing and Balance; Mackay Regional; On-site; AUD 42,000 - 54,000; Part time

Job summary

Clarity Hearing and Balance in Mackay is seeking a Part-Time Client Services Officer/Receptionist to manage front desk operations, bookings, and patient communications. The role involves working across multiple systems, handling calls, and assisting with hearing device support with full training provided.

You will be the welcoming face in a small clinic, coordinating administrative tasks and payments while contributing to a friendly, patient‑centred team across Queensland locations.

Qualifications

• Strong multitasking across several systems and tasks.
• Excellent communication and customer service skills.
• Fast learner with good computer skills (Word, Excel, Outlook) and patient database knowledge.
• High attention to detail and ability to work independently.
• Positive, flexible attitude and willingness to pitch in where needed.

Responsibilities

• Manage front desk: greet patients, schedule appointments, and handle clinic emails.
• Handle inbound and outbound calls professionally.
• Use multiple computer systems throughout the day.
• Process payments, Medicare claims, bookings, and post-appointment actions.
• Troubleshoot basic hearing device issues (training provided).
• Support clinic operations with general administrative duties.

Skills

Multitasking

Communication

Customer service

Fast learner

Attention to detail

Independent work

Flexibility

Tools

Word

Excel

Outlook

Job description

Clarity Hearing and Balance in Mackay is seeking a Part-Time Client Services Officer/Receptionist to manage front desk operations, bookings, and patient communications. The role involves working across multiple systems, handling calls, and assisting with hearing device support with full training provided.

You will be the welcoming face in a small clinic, coordinating administrative tasks and payments while contributing to a friendly, patient‑centred team across Queensland locations.