Medical Reception/Customer Service- Audiology practice

seek.com.au; Maroochydore; On-site; AUD 55,000 - 75,000; Part time

Job summary

Hear Check, an independent audiology practice on the Sunshine Coast, seeks a Senior Patient Care Coordinator to own front-of-house operations and support patient care and clinicians. This hands-on role requires practical experience, strong judgement, and comfort with technology.

The successful candidate will manage diaries, bookings, and patient communications, resolve routine tech issues, and help maintain smooth clinic workflows with a patient-centred approach.

Qualifications

• Demonstrated experience managing busy appointment diaries and front-desk operations.
• Comfortable learning new software and technology.
• Ability to work independently with good judgement.

Responsibilities

• Manage warm, professional patient service at front-of-house.
• Handle telephone, reception, and administrative enquiries and bookings.
• Review Audiologists’ appointment diaries and identify gaps.
• Coordinate recall lists, waiting lists, and cancellations for optimal utilization.
• Process claims, payments, referrals and routine patient administration.
• Pair and reconnect hearing aids to patients’ smartphones and apps.

Skills

Front-of-house management

Tech savvy

Customer service

Independent worker

Communication

Job description

Medical Reception/Customer Service- Audiology practice

Hear Check is an independent audiology practice providing personalised, evidence-based hearing care on the Sunshine Coast. We are seeking an experienced, capable and highly dependable Senior Patient Care Coordinator to take ownership of our front-of-house operations and support excellent patient care and the effective use of our Audiologists’ clinical time.

This role would suit someone who brings solid workplace experience, sound judgement and confidence working independently, while also being genuinely comfortable with technology.

This is not a passive reception role. It is a hands-on coordination position for someone who notices what needs to be done, acts within their authority, follows tasks through to completion and raises emerging problems before they disrupt patient care or clinicians.

The role

You will be responsible for the reliable day-to-day operation of front of house, including:

Providing warm, professional and attentive patient service

Managing telephone, reception and administrative enquiries and bookings

Actively reviewing and coordinating Audiologists’ appointment diaries

Identifying diary gaps, cancellations, booking errors and preparation requirements

Using recall lists, waiting lists and cancellation processes to improve appropriate appointment utilisation

Processing claims, payments, correspondence, referrals and routine patient administration

Pairing and reconnecting hearing aids to patients’ smartphones, including both iPhone and Android devices, and assisting with manufacturer apps

Confidently moving between different phone types, Bluetooth settings and apps to resolve routine connection issues

Supporting the Director and Audiologists by resolving routine issues independently

Maintaining clear handovers and helping strengthen front-of-house systems

Maintaining clear, positive communication between front of house, the Director and Audiologists

About you

We are looking for someone with more workplace experience and rather than a typical entry-level or student reception role, while still being tech savvy, adaptable and comfortable learning new systems.

You are likely to have experience in medical reception, allied health, dental, specialist consulting or another complex appointment-based service environment.

You will bring:

Demonstrated experience managing busy appointment diaries, cancellations, recalls, waiting lists or customer follow-up

The confidence and judgement that comes with previous workplace experience, including the ability to work independently without needing constant direction

Excellent attention to detail and a reliable system for tracking follow-ups

Strong technology confidence — you should be comfortable learning new software, navigating smartphone settings and apps, and troubleshooting routine technology issues

Confidence using both iPhone and Android smartphones, including Bluetooth connections and manufacturer applications

Warm, respectful and patient-centred communication

Reliability, punctuality and consistent follow-through

A genuine interest in growing with the business, supporting a team and improving the way work is done

Audiology or hearing-device experience is desirable but not essential. Appropriate training will be provided for our systems, booking pathways and approved hearing-device support tasks.

What is important is that you are comfortable with technology and willing to get hands-on with it. Patients may need help connecting their hearing aids to their phone, navigating an app or resolving a straightforward Bluetooth connection issue. You don't need to be an audiologist or a technical specialist — but you do need to be the person who is happy to work through the problem calmly and confidently.

The opportunity – what we offer

This position would suit someone who wants more responsibility than a conventional reception role and enjoys being trusted to coordinate workflows, solve problems and support a busy clinical team.

You’ll work closely with the Director and Audiologists and will have genuine responsibility for keeping front-of-house operations running smoothly. You’ll also assist patients daily, making a meaningful difference to their experience and, ultimately, their quality of life.

You’ll join a positive, empathetic and high-functioning team who genuinely want the best care for our patients and value people who take ownership, communicate well and look for ways to make things better.

Employment arrangements

Approximately 30–32 hours across four regular days per week

Remuneration based on experience and the applicable classification under the Health Professionals and Support Services Award 2026- negotiated depending on level and experience.