Senior Assets Maintenance Officer

SGCH; Sydney; Hybrid; AUD 120,000 - 125,000; Full time

Benefits offered by this job

35-hour work week

NFP salary packaging

Study assistance

Employee discounts and EAP

Parental leave

Job summary

SGCH is seeking a Senior Assets Maintenance Officer based in Sydney. This permanent role provides specialist oversight of repairs and maintenance workflows, assessing complex maintenance matters, overseeing contractor performance and driving improvements across the maintenance journey.

You will apply advanced technical knowledge, be solutions focused and a natural problem solver, and build strong relationships with customers and stakeholders.

Qualifications

• Substantial experience applying advanced technical knowledge to complex, high-volume building maintenance, repairs, contractor or field-service operations.
• Proven ability to work under limited direction, exercise initiative and judgement on significant matters.
• Strong communication and stakeholder engagement skills, with a focus on customer service.

Responsibilities

• Providing specialist oversight of repairs and maintenance workflows, ageing work orders and complex maintenance matters.
• Reviewing contractor scopes, quotations, variations and completed works for quality and value.
• Leading quality assurance activities and coordinating rectification of defects and recurring issues.
• Analysing maintenance data to identify trends, risks and opportunities for improvement.
• Acting as a technical escalation point for complex repairs and maintenance matters.
• Developing technical guidance, procedures and controls to strengthen service quality.
• Ensuring customers receive timely, clear and respectful communication throughout the repairs process.

Job description

Salary: $119,695.19 - $124,991.57

Job Type: Permanent - Full Time

Location: Sydney, NSW

Job Category: Asset Services,Business Support and Administration

What We Do

At SGCH, we believe everyone belongs. This is why our purpose, 'to create belonging' drives our commitment to build a team where diversity, inclusion and connection are at the heart of what we do.

As a leading not-for-profit community housing provider supporting over 12,000 customers across 7,000 homes in NSW and VIC, we continue to invest in our people, our homes, and our communities. Guided by our values - We Care, We Create, We Connect - we've built an inclusive workplace by caring for one another, creating and sharing new ideas, and connecting authentically every day, where everyone has the opportunity to grow and thrive.

We are committed to fostering an inclusive environment and building a team that reflects the diversity of the communities we connect with. We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and people of all ages and life experiences. If this role excites you but you're not sure you tick every box, we still encourage you to apply. Your passion and potential matter.

Join us in creating sustainable, connected communities where everyone feels a sense of belonging and are empowered to thrive.

What We Offer

• Competitive package - 35-hour work week with competitive and above Award pay
• NFP salary packaging - Up to $15,900 tax-free, plus $2,500 for meals, entertainment and accommodation, and Novated leasing providing both convenience and savings
• High-growth environment - Real opportunities to grow your career with a focus on internal promotions, inhouse learning and development and study assistance support
• Health and wellbeing benefits - Corporate discounts with Flare for everyday savings, Reward and Recognition program, access to a free 24/7 Employee Assistance Program (EAP) for you and your family
• Paid Parental Leave - 12 weeks paid parental leave and 3 days bonus annual leave
• Agile and innovative work practices - Hybrid work arrangements including work from home options, and modern, well-located offices close to public transport

Job Description

About the role and about you

This is an exciting new opportunity for a maintenance professional who enjoys combining technical expertise, problem solving and continuous improvement to drive better outcomes for customers, contractors and the business. As a Senior Assets Maintenance Officer, you'll provide specialist oversight of repairs and maintenance workflows across SGCH. Working under limited direction, you'll assess complex maintenance matters, oversee contractor performance, lead quality assurance activities and help drive improvements across the maintenance journey.

To succeed in this role, you will have relevant technical expertise, be soutions focused and a natural problem solver, and relationship builder.

This is a permanent role, based at our XXX office and requires travel to other SGCH office locations as required.

Duties

• Providing specialist oversight of repairs and maintenance workflows, ageing work orders and complex maintenance matters.
• Reviewing contractor scopes, quotations, variations and completed works to ensure quality, compliance and value for money.
• Leading risk-based quality assurance activities and coordinating rectification of defects and recurring issues.
• Analysing maintenance data and workflow performance to identify trends, risks and opportunities for improvement.
• Acting as a technical escalation point for complex repairs and maintenance matters.
• Developing technical guidance, procedures and controls that strengthen service quality and consistency.
• Ensuring customers receive timely, clear and respectful communication throughout the repairs process.

Desired Skills and Experience

• Substantial experience applying advanced technical knowledge to complex, high-volume building maintenance, repairs, contractor or field-service operations, including diagnosing issues, reviewing scopes and quotations, setting priorities and resolving technical delivery problems.
• A relevant tertiary, trade or technical qualification in building, construction, asset management, facilities management or a related discipline, or equivalent substantial experience in a specialist maintenance role.
• Demonstrated ability to work under limited direction, exercise substantial initiative and judgement on matters of significance, interpret technical information and provide authoritative specialist advice on complex maintenance and operational matters.
• Strong capability in maintenance management systems, workflow and performance data, scope and quotation review, contractor assurance, operational reporting and the development of procedures and controls.
• Strong communication, customer service and stakeholder engagement skills, with the ability to explain technical matters clearly, influence contractors and internal stakeholders, and role-model SGCH's values of We Care, We Connect and We Create in a busy operational environment.