Senior Assets Maintenance Officer

St George Community Housing; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

St George Community Housing (SGCH) is seeking a Senior Assets Maintenance Officer to provide specialist oversight of repairs and maintenance workflows. You will work under limited direction, assessing complex maintenance matters, supervising contractor performance, and leading quality assurance activities across the maintenance journey.

The role requires strong technical expertise, solutions focus, and relationship-building skills.

Qualifications

• Demonstrated ability to apply advanced technical knowledge to complex maintenance scenarios.
• Experience with maintenance management systems, workflow and performance data.
• Strong stakeholder engagement and communication skills.

Responsibilities

• Provide specialist oversight of repairs and maintenance workflows across SGCH.
• Review contractor scopes, quotations, variations and completed works for quality and value.
• Lead risk-based quality assurance activities and coordinate defect rectification.
• Analyze maintenance data to identify trends and opportunities for improvement.
• Act as a technical escalation point for complex repairs and maintenance matters.

Skills

Advanced technical knowledge

Maintenance management systems

Data analysis

Stakeholder engagement

Contractor management

Problem solving

Education

Tertiary qualification in building/asset management

Job description

St George Community Housing – Sydney CBD NSW

At SGCH, we believe everyone belongs.This is why our purpose,‘to create belonging’drives our commitment tobuild a team wherediversity, inclusion andconnectionare at theheartof what we do.

As a leadingnot-for-profitcommunity housing provider supporting over 12,000 customers across 7,000 homes in NSW and VIC, wecontinue toinvestin our people, our homes, and our communities. Guided by ourvalues–We Care, We Create, We Connect –we’vebuilt an inclusiveworkplaceby caring for one another,creatingand sharingnew ideas, and connecting authenticallyevery day,whereeveryonehas the opportunity togrow and thrive.

We are committed tofostering an inclusive environment andbuilding a team that reflects the diversity of the communities weconnect with. We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and people of all ages and life experiences.If this role excites you butyou’renot sure you tick every box, we still encourage you to apply.Your passion and potential matter.

Join us in creating sustainable, connected communities whereeveryone feelsa sense of belonging andareempowered to thrive.

Whatweoffer

• Competitivepackage–35-hour work weekwith competitive and above Award pay

NFP salary packaging–Up to $15,900 tax-free, plus $2,500 for meals, entertainment and accommodation, and Novated leasing providing both convenience and savings

High-growth environment–Realopportunities to grow your careerwithafocus oninternal promotions,inhouse learning and developmentandstudyassistancesupport

Health and wellbeingbenefits-Corporate discounts with Flarefor everyday savings, Reward and Recognition program,access to a free 24/7Employee Assistance Program(EAP)for you and your family

Paid Parental Leave–12 weeks paid parental leaveand3 daysbonusannualleave

Agile and innovative work practices–Hybrid work arrangements including work from home options, and modern,well-locatedoffices close to public transport

About the roleand about you

This is an exciting new opportunity for a maintenance professional who enjoys combining technical expertise, problem solving and continuous improvement to drive better outcomes for customers, contractors and the business. As a Senior Assets Maintenance Officer,you'll provide specialist oversight of repairs and maintenance workflows across SGCH. Working under limited direction, you'll assess complex maintenance matters, oversee contractor performance, lead quality assurance activities and help drive improvements across the maintenance journey.

To succeed in this role, you will haverelevant technical expertise, be soutions focused and a natural problem solver, and relationship builder.

This is apermanentrole, based at ourXXXoffice and requires travel to other SGCH office locationsasrequired.

Duties

Providing specialist oversight of repairs and maintenance workflows, ageing work orders and complex maintenance matters.

Reviewing contractor scopes, quotations, variations and completed works to ensure quality, compliance and value for money.

Leading risk-based quality assurance activities and coordinating rectification of defects and recurring issues.

Analysing maintenance data and workflow performance to identify trends, risks and opportunities for improvement.

Acting as a technical escalation point for complex repairs and maintenance matters.

Developing technical guidance, procedures and controls that strengthen service quality and consistency.

• Ensuring customers receive timely, clear and respectful communication throughout the repairs process.

The recruitment process may include interviews and relevant skills or behavioural assessmentswithselectionbased ondemonstratedmerit against the roles criteria. Appointment is subject to standard pre-employment checks, such asworking rights, employmentreferencesfrompreviousmanagers, a National Police Check, and a health assessment.

• Substantial experience applying advanced technical knowledge to complex, high-volumebuilding maintenance, repairs, contractor or field-service operations, including diagnosingissues, reviewing scopes and quotations, setting priorities and resolving technical deliveryproblems.

A relevant tertiary, trade or technical qualification in building, construction, assetmanagement, facilities management or a related discipline, or equivalent substantialexperience in a specialist maintenance role.

Demonstrated ability to work under limited direction, exercise substantial initiative andjudgement on matters of significance, interpret technical information and provideauthoritative specialist advice on complex maintenance and operational matters.

Strong capability in maintenance management systems, workflow and performance data,scope and quotation review, contractor assurance, operational reporting and thedevelopment of procedures and controls.

Strong communication, customer service and stakeholder engagement skills, with theability to explain technical matters clearly, influence contractors and internal stakeholders,and role-model SGCH’s values of We Care, We Connect and We Create in a busy operationalenvironment.