Senior Administrative Support Officer

St George Community Housing; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

St George Community Housing in Sydney is seeking an experienced Senior Administrative Support Officer to lead and coordinate administrative services across Customer Operations. Reporting to the Head of Customer Hub, you will manage a team of administrative professionals and establish consistent processes to support frontline teams.

The role requires a degree in business administration or related discipline, or substantial relevant experience, with a focus on governance, data quality and service

Qualifications

• Demonstrated experience coordinating an administrative support function and supervising employees, including allocating work, setting priorities, monitoring service standards, supporting employee performance and resolving operational workflow issues in a busy customer-focused environment.
• Strong capability in customer service, written communication, administration accuracy data quality, systems use, prioritisation and governance of administrative standards across a busy operational environment.

Responsibilities

• Leading and coordinating a team of administrative support professionals.
• Managing workflow allocation, priorities and service delivery standards.
• Developing and maintaining consistent administrative processes, controls and quality standards.
• Supporting records management, correspondence, data quality and compliance activities.
• Partnering with operational leaders to identify service improvements and streamline ways of working.
• Monitoring team performance, service outcomes and capacity to ensure responsive support across Customer Operations.
• Providing coaching, guidance and development opportunities to team members.

Skills

People leadership

Customer service

Administrative systems

Governance

Data quality

Written communication

Prioritisation

Education

Degree in business administration or related discipline

Job description

St George Community Housing – Sydney CBD NSW

At SGCH, we believe everyone belongs.This is why our purpose,‘to create belonging’drives our commitment tobuild a team wherediversity, inclusion andconnectionare at theheartof what we do.

As a leadingnot-for-profitcommunity housing provider supporting over 12,000 customers across 7,000 homes in NSW and VIC, wecontinue toinvestin our people, our homes, and our communities. Guided by ourvalues–We Care, We Create, We Connect –we’vebuilt an inclusiveworkplaceby caring for one another,creatingand sharingnew ideas, and connecting authenticallyeveryday,whereeveryonehas the opportunity togrow and thrive.

We are committed tofostering an inclusive environment andbuilding a team that reflects the diversity of the communities weconnect with. We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and people of all ages and life experiences.If this role excites you butyou’renot sure you tick every box, we still encourage you to apply.Your passion and potential matter.

Join us in creating sustainable, connected communities whereeveryone feelsa sense of belonging andareempowered to thrive.

Whatweoffer

• Competitivepackage–35-hour work weekwith competitive and above Award pay

NFP salary packaging–Up to $15,900 tax-free, plus $2,500 for meals, entertainment and accommodation, and Novated leasing providing both convenience and savings

High-growth environment–Realopportunities to grow your careerwithafocus oninternal promotions,inhouse learning and developmentandstudyassistancesupport

Health and wellbeingbenefits-Corporate discounts with Flarefor everyday savings, Reward and Recognition program,access to a free 24/7Employee Assistance Program(EAP)for you and your family

Paid Parental Leave–12 weeks paid parental leaveand3 daysbonusannualleave

Agile and innovative work practices–Hybrid work arrangements including work from home options, and modern,well-locatedoffices close to public transport

About the roleand about you

We're looking for an experienced and people-focused Senior Administrative Support Officer to lead and coordinate administrative services across Customer Operations. This is a fantastic opportunity for a capable leader who enjoys improving processes, supporting teams and ensuring high-quality customer and administrative outcomes. Reporting to the Head of Customer Hub, you'll coordinate administrative services across Customer Operations, leading a team of administration professionals who support tenancy and customer-facing teams. You'll establish consistent processes, maintain quality standards and drive improvements that enable frontline teams to focus on supporting customers

To succeed in this role, you will be a people focused leader, organised and solutions-focused, driven by quality customer service.

This is a permanent role, requires travel to all SGCH office locations and portfolios as required.

Duties

Leading and coordinating a team of administrative support professionals.

Managing workflow allocation, priorities and service delivery standards.

Developing and maintaining consistent administrative processes, controls and quality standards.

Supporting records management, correspondence, data quality and compliance activities.

Partnering with operational leaders to identify service improvements and streamline ways of working.

Monitoring team performance, service outcomes and capacity to ensure responsive support across Customer Operations.

• Providing coaching, guidance and development opportunities to team members.

The recruitment process may include interviews and relevant skills or behavioural assessments with selection based on demonstrated merit against the roles criteria. Appointment is subject to standard pre-employment checks, such as working rights, employment references from previous managers, a National Police Check, and a health assessment.

Pleasenotewe mayestablisha Talent Pool from this process.

If accessibility and adjustments are needed to apply for this role comfortably, just let us know. Your privacy and dignity are always respected. Please reach out to ****@sgch.com.au

• Relevant degree-level qualification in business administration, customer operations, social housing, community services or a related discipline, or substantial relevant experience and knowledge that equips the employee to perform work at an equivalent level.

Demonstrated experience coordinating an administrative support function and supervising employees, including allocating work, setting priorities, monitoring service standards, supporting employee performance and resolving operational workflowissues in a busy customer-focused environment.

Strong capability in customer service, written communication, administration accuracy data quality, systems use, prioritisation and governance of administrative standards across a busy operational environment.

Ability to lead with business acumen and a social heart, role-modelling SGCH’s valuesof We Care, We Connect and We Create while supporting safe, inclusive and customer focused outcomes.

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