Senior Rent Assessment Officer

SGCH; Sydney; Hybride; AUD 110 000 - 115 000; Plein temps

Avantages offerts par ce poste

35-hour work week

NFP salary packaging

Study assistance

Hybrid work arrangements

12 weeks parental leave

Résumé du poste

SGCH is seeking a Senior Rent Assessment Officer in Sydney to lead rent assessment services across SGCH. You will manage a team of Rent Assessment Officers, ensuring accurate, timely and compliant outcomes. Travel to SGCH office locations is required as needed.

You will bring extensive rent assessment experience, strong knowledge of social housing rent-setting, and proven leadership in coordinating workflows, QA and team development. This is a permanent role with hybrid work options.

Qualifications

• Extensive experience in rent assessments and income reviews.
• Knowledge of NSW Residential Tenancies Act 2010 and rent-setting requirements.
• Proven leadership skills, coordinating workflows and people.
• Strong communication, negotiation and stakeholder management abilities.

Responsabilités

• Lead and coordinate the day-to-day workflow of Rent Assessment Officers.
• Oversee rent reviews, income assessments and complex calculations.
• Provide specialist advice and escalation support for complex matters.
• Monitor quality, productivity and performance, driving improvements.
• Analyze rent data and trends to support reporting and compliance.
• Coach and develop team members for consistent service delivery.

Connaissances

Rent assessments

Team leadership

Stakeholder mgmt

Communication

Regulatory compliance

Description du poste

What We Do

At SGCH, we believe everyone belongs. This is why our purpose, ‘to create belonging’ drives our commitment to build a team where diversity, inclusion and connection are at the heart of what we do.

Salary: $109,559.70 - $114,520.30
Job Type: Permanent - Full Time
Location: Sydney, NSW
Job Category: Customer Care

What We Do

At SGCH, we believe everyone belongs. This is why our purpose, ‘to create belonging’ drives our commitment to build a team where diversity, inclusion and connection are at the heart of what we do.

As a leading not-for-profit community housing provider supporting over 12,000 customers across 7,000 homes in NSW and VIC, we continue to invest in our people, our homes, and our communities. Guided by our values – We Care, We Create, We Connect – we’ve built an inclusive workplace by caring for one another, creating and sharing new ideas, and connecting authentically every day, where everyone has the opportunity to grow and thrive.

We are committed to fostering an inclusive environment and building a team that reflects the diversity of the communities we connect with. We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and people of all ages and life experiences. If this role excites you but you’re not sure you tick every box, we still encourage you to apply. Your passion and potential matter.

Join us in creating sustainable, connected communities where everyone feels a sense of belonging and are empowered to thrive.

What We Offer

• Competitive package – 35-hour work week with competitive and above Award pay
• NFP salary packaging – Up to $15,900 tax-free, plus $2,500 for meals, entertainment and accommodation, and Novated leasing providing both convenience and savings
• High-growth environment – Real opportunities to grow your career with a focus on internal promotions, inhouse learning and development and study assistance support
• Health and wellbeing benefits - Corporate discounts with Flare for everyday savings, Reward and Recognition program, access to a free 24/7 Employee Assistance Program (EAP) for you and your family
• Paid Parental Leave – 12 weeks paid parental leave and 3 days bonus annual leave
• Agile and innovative work practices – Hybrid work arrangements including work from home options, and modern, well-located offices close to public transport

Job Description

About the role and about you

As the Senior Rent Assessment Officer, you will lead the delivery of accurate, timely and compliant rent assessment services across SGCH. Reporting to the Income Manager, you will lead a team of Rent Assessment Officers, providing operational leadership, quality oversight and specialist advice to support consistent decision-making, strong data integrity and positive customer outcomes.

To succeed in this role, you will have extensive experience in rent assessments and income reviews, strong knowledge of social and affordable housing rent-setting requirements, and proven leadership skills in coordinating workflows, quality assurance and team development. You will demonstrate sound judgement, attention to detail and a customer-focused approach, ensuring fair, respectful and compliant outcomes.

This is a permanent role, requires travel to all SGCH office locations and portfolios as required.

Duties

• Lead and coordinate the day-to-day workflow of Rent Assessment Officers to ensure service targets are achieved.
• Oversee rent reviews, income assessments and complex rent calculations, ensuring accuracy and compliance.
• Provide specialist advice and act as the escalation point for complex or disputed rent assessment matters.
• Monitor quality, productivity and performance outcomes, implementing improvements and addressing risks proactively.
• Analyse rent assessment data and trends to support reporting, compliance and continuous improvement initiatives.
• Coach and develop team members, fostering collaboration, capability development and consistent service delivery.

Desired Skills and Experience

• Comprehensive knowledge of the NSW Residential Tenancies Act 2010, social and affordable housing rent-setting requirements, privacy obligations and organisational policies, with the ability to apply these in complex customer matters.
• Demonstrated experience completing and coordinating rent reviews, income assessments and other regulated financial assessments, including complex case analysis and decision-making.
• Proven experience providing day-to-day team leadership, including workflow coordination, work allocation, coaching, quality assurance and support for service delivery outcomes.
• Strong communication, negotiation, problem-solving and stakeholder management skills, with the ability to provide authoritative advice, balance compliance and commercial requirements, and achieve fair and respectful customer outcomes.