Senior Applications Support Lead (Global)

Citi; Sydney; On-site; AUD 120,000 - 170,000; Full time

Job summary

Citi is seeking a Senior Applications Support Analyst in Sydney to provide technical and business support for Citi applications. You will resolve issues quickly, drive stability and efficiency, and collaborate with a global team operating across time zones to support a follow-the-sun model.

Responsibilities include maintaining systems in production, performing monitoring, risk reconciliations, and contributing to documentation and contingency planning.

Qualifications

• 5-8 years experiences in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience with programming languages, middleware and tooling like .Net, SQL, Autosys, ITRS Geneos, Grafana, OTEL, GCO, IBM MQ Websphere, File transfer protocols, Web servers, ECS, RabbitMQ, microservices, Kafka.

Responsibilities

• Provide technical and business support for Citi Applications to ensure quick resolution of issues.
• Maintain application systems in daily operations.
• Manage and support applications and environments for stability and SLAs.
• Perform start-of-day checks and regional handover.

Skills

Analytical skills

Communication

Prioritization

Collaborative

Education

Bachelor's degree or equivalent

Tools

.Net

SQL

Autosys

ITRS Geneos

Grafana

OTEL

GCO

IBM MQ

WebSphere

RabbitMQ

Kafka

Job description

Citi is seeking a Senior Applications Support Analyst in Sydney to provide technical and business support for Citi applications. You will resolve issues quickly, drive stability and efficiency, and collaborate with a global team operating across time zones to support a follow-the-sun model.

Responsibilities include maintaining systems in production, performing monitoring, risk reconciliations, and contributing to documentation and contingency planning.