Senior Applications Support Analyst Global Custody

Citi Group; Sydney; On-site; AUD 110,000 - 150,000; Full time

Job summary

Citi Group in Sydney seeks a Senior Applications Support Analyst to ensure stable operation of Citi applications in a follow-the-sun model. You will troubleshoot complex issues, collaborate with global teams, and contribute to the operational excellence of custody-related applications.

The role requires strong analytical skills, experience with middleware and monitoring tools, and the ability to communicate effectively with traders and technology teams. A bachelor’s degree is required.

Qualifications

• Minimum 5 years in an application support role.
• Experience installing, configuring or supporting business applications.
• Technical aptitude across multiple technologies and platforms.
• Ability to learn new tools quickly and adapt to change.
• Strong written and verbal communication skills.

Responsibilities

• Provide technical and business support for Citi applications, delivering quick resolutions.
• Maintain and support production running systems in daily operations.
• Monitor stability, performance and functionality against SLAs.
• Perform start-of-day checks and regional handovers.
• Participate in application releases and post-implementation analysis.
• Escalate risk and issues to management promptly and transparently.

Skills

5-8+ years experience

Application Support

.Net

SQL

Autosys

ITRS Geneos

Grafana

OTEL

GCO

IBM MQ Websphere

RabbitMQ

Kafka

Web servers

Middleware

SRE exposure

Effective communication

Problem management

Education

Bachelor's degree or equivalent

Job description

Citi Group in Sydney seeks a Senior Applications Support Analyst to ensure stable operation of Citi applications in a follow-the-sun model. You will troubleshoot complex issues, collaborate with global teams, and contribute to the operational excellence of custody-related applications.

The role requires strong analytical skills, experience with middleware and monitoring tools, and the ability to communicate effectively with traders and technology teams. A bachelor’s degree is required.