Application Support Tech Lead Analyst (Digital Custody Assets) - Vice President
Citi
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Job summary
Citi Australia is seeking an Application Support Tech Lead Analyst for the Digital Custody Assets domain. You will lead a technical team, coordinate with multiple technology groups, and drive stability, resiliency, and onboarding standards for complex custody applications.
The role requires senior hands-on leadership, strong communication, and deep experience with cloud-native stacks (OpenShift, microservices) and observability tools. Full-time on-site in Sydney, Australia.
Qualifications
- Bachelor's degree in a relevant field required or equivalent experience.
- 8+ years of experience in application support/leadership roles.
- Strong leadership, communication and stakeholder management skills.
- Solid understanding of ITIL processes and incident management.
- Ability to drive resiliency and disaster recovery planning.
Responsibilities
- Lead a team of technical experts for the Digital Custody Assets product.
- Coordinate with multiple tech teams to ensure integration and system enhancements.
- Manage incident/outage processes and crisis communications across regions.
- Investigate incidents across Custody Digital Assets and Settlements apps.
- Define onboarding guidelines and ensure stability and supportability of applications.
- Mentor team members and foster high-performance culture.
Skills
Education
Tools
Job description
Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
The Application Support Tech Lead Analystis a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.
Responsibilities:
Lead a team of technical experts for the new product offering - Digital Custody Assets
The Application Support Tech Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
Performing Incident/Outage Management, pro-actively collaborate with Development and Infrastructure partners to identify and remediate stability risks, and engage in crisis management and cross region handholding of issues.
Investigation of incidents reported across a range of applications within our Custody Digital Assets and Settlements applications.
Engagement with ITIL processes including Major Incident management, problem management, change management etc.
Operate independently to identify process bottlenecks and proactively drive improvements by engaging the appropriate teams.
Experience in performing resiliency activities such as disaster recovery coordination from Production to Contingency site from an Application Support perspective, and Application component level resiliency tests.
Confidently handle outage communication with stakeholders in Business and Operations.
Actively participate in defining and implementing application onboarding guidelines and standards in line with Non-Functional Requirements. Provide direct technical guidance to development teams on stability and supportability improvements for the applications.
Manage the performance and development of team members, fostering a high-performance culture aligned with organizational objectives.
Excellent team player and able to operate without authority to navigate through teams and complex issues and tasks.
Recommended Qualifications:
8 plus years' experience
Practical problem solving and strategic thinking skills
Demonstrated leadership, interpersonal skills and relationship building skills
Service oriented attitude
Ability to work in a fast-paced environment
Experience working or leading requirement gathering efforts for multiple large development projects at one-time
Proficient using basic technical tools and systems
Good interpersonal and communication skills
Skills and Competencies:
Blockchain and Crypto Currency Technology Fundamentals
Understanding of distributed ledgers, consensus mechanisms, and cryptographic principles as they apply to digital asset custody and settlement workflows.
Cloud and Distributed Technology Support Experience Experience in supporting target technology stacks such as ECS, OpenShift, and microservices at L2/L3 level in distributed, cloud-native environments.
Site Reliability Engineering (SRE) Hands-on experience with modern observability, monitoring tools, automation tools, and resiliency management - including Open Telemetry, Grafana, and Google Cloud Observability (GCO).
Leadership Proven leadership capabilities with a focus on team development and performance management.
AI Tools & Continuous Learning Familiarity with AI-assisted tools and a demonstrated willingness to continuously learn and adopt emerging technologies to enhance support efficiency and innovation.
Technical Skills:
SQL Server - SQL, Stored Procedures
Oracle or other RDBMS
Database performance and tuning
Cloud Technologies (e.g., Openshift) and Micro Services
Elastic Stack (ELK), Grafana, Google Cloud Observability (GCO) preferred
Bachelor's/University degree, Master's degree preferred
#LI-Hybrid
Technology
Applications Support
Full time
Please see the requirements listed above.
For complementary skills, please see above and/or contact the recruiter.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (opens in new window).
View Citi's EEO Policy Statement (opens in new window) and the Know Your Rights (opens in new window) poster.
Hirer responsiveness Salary match Number of applicants
As part of one of the world's largest financial services companies with a presence in more than 100 countries, Citi Australia has provided financial services to Australian consumers, corporates, institutions and governments for more than 30 years.
Recognised for its innovative range of global products and services, Citi today counts more than one million Australians and one thousand local corporate and institutional clients as valued customers. It is one of the few banking groups in Australia with a full range of services and the ability to tap capital and expertise around the world.
Source: this is an extract from the company's own website
As part of one of the world's largest financial services companies with a presence in more than 100 countries, Citi Australia has provided financial services to Australian consumers, corporates, institutions and governments for more than 30 years.
Recognised for its innovative range of global products and services, Citi today counts more than one million Australians and one thousand local corporate and institutional clients as valued customers. It is one of the few banking groups in Australia with a full range of services and the ability to tap capital and expertise around the world.
Source: this is an extract from the company's own website
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