Technical Analyst (Officer)

Citi; Sydney; Hybrid; AUD 140,000 - 190,000; Full time

Job summary

Citi AU & NZ Services Cluster Technology team is hiring to maintain operational resilience and regulatory compliance while delivering high-availability technology support for Payments, Liquidity, Trade, and Investor/Issuer Services. You will work directly with local product and operations teams and coordinate with global technology partners.

In this role, you will address region-specific risks, manage vendors, and oversee change management for payment rails changes, ensuring stringent SLAs and

Qualifications

• 2-5 years' experience in technology, payments, or infrastructure within banking/financial services.
• Understanding of Australian and New Zealand payments schemes and clearing arrangements.
• Strong understanding of payment processing, treasury services, receivables, payables, and trade finance platforms.
• Experience supporting business-critical applications in a highly regulated environment.
• Demonstrated experience in regulatory, industry, or scheme-driven technology initiatives.
• Proven track record managing production incidents, operational risk, and service resilience.
• Knowledge of technology governance, change management, risk frameworks, and operational resilience.
• Exceptional stakeholder management and communication skills across business, technology, operations, and executive audiences.
• Strong analytical, problem-solving, and decision-making capabilities.
• Ability to manage multiple priorities in complex, fast-paced environments

Responsibilities

• Maintain regulatory compliance and business continuity for AU & NZ Services Cluster Technology.
• Provide high-availability tech support for Payments, Liquidity, Trade, Investor/Issuer Services.
• Embed within AU & NZ product and operations teams for direct technical support.
• Apply local domain expertise to address region-specific risks and dependencies.
• Ensure service availability and meet local client requirements.
• Manage third-party tech vendors and outsourcing relationships with SLAs.
• Govern the scheme change management pipeline for payment rails changes.
• Oversee connectivity and SLA compliance with clearing partner banks.

Skills

Payments

Liquidity Management

Trade

Investor /Issuer Services

Agile

JIRA

SaaS platforms

XML/JSON

Incident management

Regulatory reporting

Regulatory governance

Business continuity

Tools

ISO 20022 mapping

SWIFT MT/MX mapping

JSON/REST APIs

Job description

Key Responsibilities

• Maintain operational resilience, regulatory compliance, and business continuity for the AU & NZ Services Cluster Technology team, optimizing technical resources and operational models to support the franchise effectively.
• Provide critical technology support for the local Services business, ensuring seamless, high-availability operations across Payments, Liquidity, Trade, Investor Service, and Issuer Service by partnership with global technology teams.
• Embed directly within AU & NZ product and operations teams to provide direct technical support for core business functions
• Utilize specialized in-country technology expertise to manage, navigate, and align Citi platforms with industry-specific technology changes within the complex, evolving market infrastructure and local
• Apply local domain expertise to efficiently identify, address, and remediate region-specific risks, bottlenecks, and system dependencies in critical functions such as incident resolution, service delivery, and change management.
• Ensure high service availability, operational resilience, and meet specific requirements of local clients and stakeholders.
• Manage third-party technology vendors and outsourcing relationships to ensure strict compliance with company policies, local, and established service level agreements
• Govern the scheme change management pipeline ensuring all application and infrastructure changes impacting payment rails are thoroughly reviewed, risk-assessed, and submitted for formal scheme approval.
• Manage technical relationships and operational service oversight for clearing partner banks ensuring optimal connectivity and SLA compliance.

Required Experience

• 2 - 5 years' experience within technology, payments, or infrastructure functions in banking or financial services.
• Understanding of Australian and New Zealand payments schemes and clearing arrangements.
• Strong understanding of payment processing, treasury services, receivables, payables, and trade finance platforms.
• Experience supporting business-critical applications in a highly regulated environment.
• Demonstrated experience in regulatory, industry, or scheme-driven technology initiatives.
• Proven track record managing production incidents, operational risk, and service resilience.
• Knowledge of technology governance, change management, risk frameworks, and operational resilience.
• Exceptional stakeholder management and communication skills across business, technology, operations, and executive audiences.
• Strong analytical, problem-solving, and decision-making capabilities.
• Demonstrated ability to manage multiple priorities and deliver results in complex, fast-paced environments

Skills

• Banking Products: Payments, Liquidity Management, Trade, Investor /Issuer Services
• Delivery Methodologies & Tools: Agile, JIRA, and SaaS platforms
• XML/JSON: ISO 20022 message definitions (pacs, pain, camt), SWIFT MT/MX mapping, and JSON/REST APIs.
• Production Support: L1/L2 incident resolution and log triage
• Regulatory Reporting: APRA (CPS 230/234), AUSTRAC (IFTI/TTR), and RBA/RBNZ requirements.
• Business Continuity and Disaster Recovery

#LI-Hybrid

#LI-RW2

Job Family Group

Technology

Job Family

Applications Support

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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