Digital Assets Production Support & SRE Lead (Vice President)

Citi; Sydney; Hybride; AUD 180 000 - 260 000; Plein temps

Avantages offerts par ce poste

Hybrid work arrangement

Leadership exposure across digital-资产

Competitive benefits package

Mentorship and career growth

Résumé du poste

Citi Australia seeks a Digital Assets Production Support & SRE Lead to own reliability of blockchain-connected systems and high-throughput processing infrastructure. You will bridge engineering, operations, and business teams to resolve platform challenges and drive improvements.

You will mentor engineers, manage incidents end-to-end, and shape long-term engineering direction across Citi's digital asset initiatives in a hybrid work environment.

Qualifications

• 6–10 years in production support, SRE, or platform engineering for high-availability systems.
• Proficient in Linux diagnostics and real-time/distributed system debugging.
• Experience with monitoring/observability platforms (Splunk, Grafana, ELK, Prometheus, OTEL).
• Scripting and automation in Python or Java with measurable impact on toil or incident response.
• Strong SQL skills for data investigation and incident analysis.
• Ability to lead requirement gathering and scoping across multiple programmes.
• Clear communicator able to translate technical issues into business impact.

Responsabilités

• Lead production support and SRE for mission-critical digital asset platforms to ensure availability and performance.
• Own end-to-end incident management from detection to post-incident review with observability tools.
• Identify system enhancements by diagnosing root causes and delivering scalable solutions.
• Collaborate with product owners, business analysts, and engineering to surface requirements and priorities.
• Evaluate risk, security exposures, and platform gaps; propose mitigations to stakeholders.
• Develop automation tooling in Python/Java to reduce manual intervention and accelerate resolution.
• Mentor junior engineers and raise overall reliability practices.

Connaissances

Incident management

Linux diagnostics

Observability tools

Python/Java scripting

SQL data investigation

Leadership

Strong communication

Outils

Splunk

Grafana

Prometheus

ELK

OTEL

GCO

Description du poste

Digital Assets Production Support & SRE Lead (Vice President)

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Citi is looking for a Digital Assets Production Support & SRE Lead to own the reliability and operational integrity of business-critical digital asset platforms, including blockchain-connected systems, digital wallets, and high-throughput transaction processing infrastructure. In this role, you will serve as a technical authority — bridging engineering, operations, and business teams to resolve complex platform challenges and drive measurable improvements in system stability. You will directly shape how Citi's digital asset capabilities perform at scale, influencing both the day-to-day resilience of the platform and its long-term engineering direction.

Responsibilities

• Lead production support and site reliability engineering for mission-critical digital asset platforms, ensuring system availability, performance, and continuity across blockchain-connected environments and transaction processing systems.

• Own end-to-end incident management — from detection through resolution and post-incident review — using observability tools such as Splunk, Grafana, Prometheus, ELK, and OTEL to minimise business impact and reduce recurrence.

• Identify and define system enhancements by analysing existing platform logic, diagnosing root causes of failures, and delivering targeted, scalable solutions that improve operational outcomes.

• Partner with product owners, business analysts, and engineering teams across multiple technology areas to document system impacts, surface support requirements, and align on delivery priorities.

• Evaluate risk exposures, security vulnerabilities, and platform gaps — communicating findings clearly to technical and business stakeholders and proposing actionable mitigation strategies.

• Develop and maintain automation scripts and tooling using Python, Java, or equivalent languages to reduce manual intervention, accelerate incident resolution, and improve platform observability.

• Act as a technical mentor to junior engineers, guiding workload allocation, sharing expertise, and raising the overall engineering standard of the support function.

Required Qualifications & Skills

• 6-10 years of hands-on experience in production support, SRE, or platform engineering, with a track record of supporting high-availability, mission-critical systems at scale.

• Deep expertise in incident management and systems-level troubleshooting, including proficiency in Linux diagnostics and real-time or distributed system debugging.

• Practical experience with monitoring and observability platforms, including at least one of Splunk, Grafana, ELK, Prometheus, OTEL, or GCO, applied to production environments.

• Scripting and automation capability in Python, Java, or a comparable language, with demonstrable examples of reducing operational toil or accelerating incident response.

• Strong SQL skills used for data investigation, platform diagnostics, and incident analysis across complex datasets.

• Demonstrated ability to lead requirement-gathering and system scoping efforts across multiple concurrent large-scale technology programmes.

• Clear, confident communicator across technical and business audiences, with the ability to translate complex platform issues into business impact and actionable recommendations.

Beneficial Skills & Qualifications

• Background in markets technology or electronic trading platforms, where low-latency, high-availability engineering is a core operational standard.

• Experience supporting payments platforms or FinTech exchanges, with exposure to transaction processing, settlement flows, or real-time financial data pipelines.

• Prior experience operating within SRE or platform engineering functions at scale, including ownership of SLOs, error budgets, or reliability frameworks.

• Familiarity with blockchain-connected infrastructure, digital wallet systems, or distributed ledger technologies within a regulated financial environment.

What We Offer

Joining Citi means working at the intersection of financial services and emerging technology, with the scale, tools, and cross-functional expertise to do consequential work. This is a senior individual contributor role that offers genuine technical ownership, a collaborative team environment, and the opportunity to build your career within one of the world's leading global banks.

• A hybrid working arrangement — 3 days in the office and 2 days working remotely — providing flexibility alongside structured team collaboration.

• Direct influence over the reliability and evolution of Citi's digital asset platforms, with strategic input into engineering direction and platform architecture.

• Exposure to cutting-edge financial technology across blockchain, digital assets, and high-availability distributed systems at global scale.

• Access to structured learning and development programmes that support continuous technical growth and career progression within technology leadership.

• A performance-driven environment where your expertise is recognised and your contributions have visible impact on business-critical outcomes.

• Competitive financial wellbeing provisions and a comprehensive benefits package, including wellbeing support and family-oriented benefits.

#Li-Hybrid

Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (opens in new window).

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Unlock job insights

Hirer responsiveness Salary match Number of applicants

As part of one of the world's largest financial services companies with a presence in more than 100 countries, Citi Australia has provided financial services to Australian consumers, corporates, institutions and governments for more than 30 years.

Recognised for its innovative range of global products and services, Citi today counts more than one million Australians and one thousand local corporate and institutional clients as valued customers. It is one of the few banking groups in Australia with a full range of services and the ability to tap capital and expertise around the world.

Source: this is an extract from the company's own website

As part of one of the world's largest financial services companies with a presence in more than 100 countries, Citi Australia has provided financial services to Australian consumers, corporates, institutions and governments for more than 30 years.

Recognised for its innovative range of global products and services, Citi today counts more than one million Australians and one thousand local corporate and institutional clients as valued customers. It is one of the few banking groups in Australia with a full range of services and the ability to tap capital and expertise around the world.

Source: this is an extract from the company's own website