Senior Applications Support Analyst (Assistant Vice President)

Citi; Sydney; Presencial; AUD 120 000 - 170 000; Tempo integral

Resumo da oferta

Citi is seeking a Senior Applications Support Analyst in Sydney to provide technical and business support for Citi applications. You will resolve issues quickly, drive stability and efficiency, and collaborate with a global team operating across time zones to support a follow-the-sun model.

Responsibilities include maintaining systems in production, performing monitoring, risk reconciliations, and contributing to documentation and contingency planning.

Qualificações

• 5-8 years experiences in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience with programming languages, middleware and tooling like .Net, SQL, Autosys, ITRS Geneos, Grafana, OTEL, GCO, IBM MQ Websphere, File transfer protocols, Web servers, ECS, RabbitMQ, microservices, Kafka.

Responsabilidades

• Provide technical and business support for Citi Applications to ensure quick resolution of issues.
• Maintain application systems in daily operations.
• Manage and support applications and environments for stability and SLAs.
• Perform start-of-day checks and regional handover.

Conhecimentos

Analytical skills

Communication

Prioritization

Collaborative

Formação académica

Bachelor's degree or equivalent

Ferramentas

.Net

SQL

Autosys

ITRS Geneos

Grafana

OTEL

GCO

IBM MQ

WebSphere

RabbitMQ

Kafka

Descrição da oferta de emprego

The Senior Applications Support Analyst is a seasoned professional role in Investor Services Custody in Sydney.

• Applies in-depth disciplinary knowledge, contributing to the quick solutioning of issues and contributing towards operational excellency of applications.
• Integrates subject matter and industry expertise within Custody business.
• Requires good analytical skills in order to prioritize, validate and troubleshoot complex and dynamic issues.
• To work in collaboration with global team operating from various geographical locations to support follow the sun shift model.

Responsibilities

• The Senior Applications Support Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations
• Develop and maintain technical support documentation.
• Identifies ways to maximize the potential of the applications used
• Assess risk and impact of production issues and escape to business and technology management in a timely manner.
• Ensures that storage and archiving procedures are in place and functioning correctly
• Formulates and defines scope and objectives for complex application enhancements and problem resolution
• Reviews and develops application contingency planning to ensure availability to users.
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Participate in application releases, from development, testing and deployment into production.
• Engages in post implementation analysis to ensure successful system design and functionality.
• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
• Acts as advisor or coach to new or junior level analysts.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 5-8 years experiences in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages, middleware and tooling like .Net, SQL, Autosys, ITRS Geneos, Grafana, OTEL, GCO, IBM MQ Websphere, File transfer protocols, Web servers, understanding on ECS, rabbit MQ, microservices, Kafka., etc and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Exposure to SRE and AI tools.
• Expertise in ITRS, Grafana would be a great add on.
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools.
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholder.

Education

• Bachelor's/University degree or equivalent experience

Job Family Group

Technology

Job Family

Applications Support

Time Type

Full time

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