Senior Application Support Specialist Level 3 - NV2 Gov IT

Booka Consulting Pty Ltd.

Canberra

On-site

AUD 120,000 - 150,000

Full time

4 days ago

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Job summary

Booka Consulting Pty Ltd. is seeking a Senior Application Support Specialist (Level 3) to deliver expert support, sustainment and administration of enterprise applications in a secure Australian Government ICT environment.

The role covers COTS and bespoke applications, multi-technology platforms and collaboration with business stakeholders. The successful candidate will showcase strong problem-solving skills, broad systems knowledge and the ability to work with cross-functional technical teams

Qualifications

3+ years in Level 3 application support or enterprise administration.
Experience supporting enterprise applications across multi-technology environments.
Strong analytical and independent problem-solving abilities.
Experience working within ICT service management frameworks.

Responsibilities

Provide advanced technical application support and sustainment services across enterprise ICT environments.
Diagnose, investigate and resolve complex application, integration and systems issues.
Support the administration, configuration, maintenance and performance of COTS and bespoke applications.
Work across applications, operating systems, databases and integration technologies.
Contribute specialist expertise to incident, problem, change, risk and security management processes.
Collaborate with infrastructure teams, application owners and technical stakeholders to maintain service reliability.
Assist with root cause analysis, technical troubleshooting and the resolution of recurring issues.
Identify and recommend continual service improvement (CSI), automation and innovation opportunities.
Provide technical guidance and knowledge sharing to support effective application sustainment.