Level 3 Support Engineer (Melbourne) – AWS & ITIL

Department-of-Government-Service; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Department of Government Service is seeking a Level 3 Support Developer in Melbourne (CBD and Inner Metro). The role focuses on supporting customer-facing technologies, resolving incidents, and delivering long-term fixes to prevent recurrence.

You will apply ITIL 4 practices to restore services within agreed timeframes and contribute to high customer satisfaction by assisting agencies throughout their digital journey on the Service Victoria platform, with an emphasis on continual service

Qualifications

• Experience supporting customer-facing technologies and resolving incidents to restore services.

Responsibilities

• Act as a point of technical escalation for the customer support team and triage issues.
• Provide troubleshooting for Digital Platforms and AWS-based services.
• Handle service requests including onboarding and offboarding and user administration.
• Log problems/defects with Engineering to drive continual platform improvements.
• Demonstrate ability to prioritise workload and communicate progress clearly.

Skills

Customer support

ITIL 4 practices

Troubleshooting

AWS troubleshooting

Tools

AWS

Job description

Department of Government Service is seeking a Level 3 Support Developer in Melbourne (CBD and Inner Metro). The role focuses on supporting customer-facing technologies, resolving incidents, and delivering long-term fixes to prevent recurrence.

You will apply ITIL 4 practices to restore services within agreed timeframes and contribute to high customer satisfaction by assisting agencies throughout their digital journey on the Service Victoria platform, with an emphasis on continual service