Application Support Level 2

Booka Consulting Pty Ltd.; Canberra; On-site; AUD 90,000 - 110,000; Full time

Job summary

Booka Consulting Pty Ltd. is seeking a capable Level 2 Application Support Specialist to assist with ongoing support, administration and maintenance of enterprise applications in a secure government ICT environment. The role spans Canberra or Melbourne, with NV2 clearance required.

You will resolve incidents, administer applications, and contribute to ITIL-aligned service management, ensuring system reliability, service continuity and positive client outcomes across COTS and bespoke solutions.

Qualifications

• Experience providing Level 2 application support, systems administration or technical ICT support.
• Strong knowledge of enterprise application environments and troubleshooting practices.
• Ability to investigate and resolve technical incidents effectively.
• Familiarity with ITIL-aligned service management processes.
• Strong communication skills and a customer-focused approach to technical support.
• Ability to work collaboratively with technical teams and business stakeholders.

Responsibilities

• Provide Level 2 technical support for enterprise business applications and ICT systems.
• Investigate, troubleshoot and resolve application incidents and technical issues.
• Support application administration, configuration, maintenance and routine operational activities.
• Assist with the diagnosis of application, database, operating system and integration issues.
• Contribute to incident, problem, change and service request management activities.
• Escalate complex technical issues and collaborate with specialist support teams as required.
• Maintain support documentation, knowledge articles and technical records.
• Assist with monitoring application performance, reliability and service availability.
• Identify opportunities to improve support processes, efficiency and application performance.

Skills

Level 2 application support

Systems administration

Troubleshooting

ITIL service management

Communication skills

Collaboration with teams

Tools

Windows OS

SharePoint on-premises

Java applications

.NET applications

Apache Cassandra

Blue Prism

Job description

Location: Canberra ACT or Melbourne VIC
Security Clearance: NV2
Opportunity: Government ICT Application Support

About the Opportunity

We are seeking a capable and motivated Level 2 Application Support Specialist to assist with the ongoing support, administration and maintenance of enterprise applications within a complex, secure government ICT environment.

This opportunity will suit an ICT professional with strong troubleshooting skills, a broad understanding of application and systems support, and experience working within structured IT service management environments.

You will work across a diverse application environment, supporting both Commercial Off-The-Shelf (COTS) and bespoke applications to ensure system reliability, service continuity and positive client outcomes.

Key Responsibilities

• Provide Level 2 technical support for enterprise business applications and associated ICT systems.
• Investigate, troubleshoot and resolve application incidents and technical issues.
• Support application administration, configuration, maintenance and routine operational activities.
• Assist with the diagnosis of application, database, operating system and integration issues.
• Contribute to incident, problem, change and service request management activities.
• Escalate complex technical issues and collaborate with specialist support teams as required.
• Maintain support documentation, knowledge articles and technical records.
• Assist with monitoring application performance, reliability and service availability.
• Identify opportunities to improve support processes, efficiency and application performance.

Application Support Specialist – Level 2

Location: Canberra ACT or Melbourne VIC
Security Clearance: NV2
Opportunity: Government ICT Application Support

About the Opportunity

We are seeking a capable and motivated Level 2 Application Support Specialist to assist with the ongoing support, administration and maintenance of enterprise applications within a complex, secure government ICT environment.

This opportunity will suit an ICT professional with strong troubleshooting skills, a broad understanding of application and systems support, and experience working within structured IT service management environments.

You will work across a diverse application environment, supporting both Commercial Off-The-Shelf (COTS) and bespoke applications to ensure system reliability, service continuity and positive client outcomes.

Key Responsibilities

• Provide Level 2 technical support for enterprise business applications and associated ICT systems.
• Investigate, troubleshoot and resolve application incidents and technical issues.
• Support application administration, configuration, maintenance and routine operational activities.
• Assist with the diagnosis of application, database, operating system and integration issues.
• Contribute to incident, problem, change and service request management activities.
• Escalate complex technical issues and collaborate with specialist support teams as required.
• Maintain support documentation, knowledge articles and technical records.
• Assist with monitoring application performance, reliability and service availability.
• Identify opportunities to improve support processes, efficiency and application performance.

About You

The ideal candidate will demonstrate:

• Experience providing Level 2 application support, systems administration or technical ICT support.
• Sound knowledge of enterprise application environments and troubleshooting practices.
• Ability to investigate and resolve technical incidents effectively.
• Familiarity with ITIL-aligned service management processes.
• Strong communication skills and a customer-focused approach to technical support.
• Ability to work collaboratively with technical teams and business stakeholders.

Exposure to one or more of the following technologies would be advantageous:

• Windows operating systems and server environments.
• Microsoft SharePoint (on-premises).
• Java-based applications.
• Microsoft .NET applications.
• Apache Cassandra databases.
• Blue Prism applications and automation platforms.

Experience supporting ICT services in secure government or regulated environments will be highly regarded.

An active NV2 Australian Government security clearance is a must.