Airport Services Duty Supervisor - Melbourne, Australia

Qatar Airways; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Qatar Airways in Melbourne, Australia, invites applications for an Airport Services Duty Supervisor. Based in Melbourne, you will supervise a team to deliver exceptional service and handle flight delays, disruptions and other passenger-related challenges.

You will liaise with the ground handling agent, ensure on-time performance, allocate manpower during shifts and support the Airport Services Manager in operations and reporting.

Qualifications

• Relevant college or university qualification.
• Minimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level.
• Excellent communication skills with fluency in English.
• Knowledge of Weight and Balance, Ramp handling and Dangerous Goods Regulations.
• Able to perform duties under pressure whilst maintaining the highest levels of customer service standards.
• Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures.
• Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handling.
• High level of computer literacy.
• Excellent customer focus and service delivery.
• You must also have the right to live and work in Australia to be considered for this role

Responsibilities

• Act as station coordinator in liaison with the ground handling agent and QR.
• Ensure the progress towards on-time flight closure and passenger boarding by supervising the airport team in achieving on-time performance.
• Supervising the airport team to ensure on-time flight closure and working towards overall on-time performance.
• Plan efficient duty allocations of manpower during duty periods for Customer Service Agents.
• Provide support to the Airport Services Duty Officer in case of flight disruptions, misconnections and other passenger related disruptions.
• Perform the aircraft turnaround check (ATC) duty as assigned by the Airport Services Manager to ensure safe operation of QR ground ramp product.
• Generate various reports and always keep the workplace neat and tidy as well as offering support to the Airport Services Manager.
• Primary contact for all agents who may need assistance with questions, problems or discrepancies.

Skills

Communication skills

English fluency

Computer literacy

Customer service

Work under pressure

Weight & Balance knowledge

Ramp handling

Dangerous Goods Regulations

Australian work rights

Education

Relevant College or University qualification

Job description

Airport Services Duty Supervisor - Melbourne, Australia

We are pleased to announce an exciting opportunity to join Qatar Airways Ground Services to be based in Melbourne, Australia as Airport Services Duty Supervisor. Reporting directly to the Duty Officer you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5-star service Qatar Airways is renowned for. You will also be required to support the Airport Services Manager when needed as well as displaying excellent skills to deal with flight delays, disruptions, denied boarding and any other challenges.

Key accountabilities include:

• Act as station coordinator in liaison with the ground handling agent and QR.
• Ensure the progress towards on-time flight closure and passenger boarding by supervisingthe airport team in achieving on-time performance.
• Supervising the airport team to ensure on-time flight closure and working towards overall on-time performance.
• Plan efficient duty allocations of manpower during duty periods for Customer Service Agents.
• Provide support to theAirport Services Duty Officer in case of flight disruptions, misconnections and other passenger related disruptions.
• Perform the aircraft turnaround check (ATC) duty as assigned by the Airport Services Manager to ensure safe operation of QR ground ramp product.
• Generate various reports and always keep the workplace neat and tidy as well as offering support to the Airport Services Manager.
• Primary contact for all agents who may need assistance with questions, problems or discrepancies.

Ensure compliance to all relevantsafety, security, quality and environmental management policies, proceduresand controls across the operations to ensuresafety, security, legislative compliance and delivery of high quality service with a responsible environmental attitude.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

The successful candidate will have the following qualifications and skills:

• Relevant College or University qualification.
• Minimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level.
• Excellent communication skills with fluency in English language.
• Knowledge of Weight and Balance, Ramp handling and Dangerous Goods Regulations.
• Able to perform duties under pressure whilst maintaining the highest levels of customer service standards.
• Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures.
• Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handling.
• High level of computer literacy.
• Excellent customer focus and service delivery.
• You must also have the right to live and work in Australia to be considered for this role
  

About Qatar Airways Group:

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.