Airport Services Duty Supervisor – On-Time Flight Operations

Qatar Airways; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Qatar Airways in Melbourne, Australia, invites applications for an Airport Services Duty Supervisor. Based in Melbourne, you will supervise a team to deliver exceptional service and handle flight delays, disruptions and other passenger-related challenges.

You will liaise with the ground handling agent, ensure on-time performance, allocate manpower during shifts and support the Airport Services Manager in operations and reporting.

Qualifications

• Relevant college or university qualification.
• Minimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level.
• Excellent communication skills with fluency in English.
• Knowledge of Weight and Balance, Ramp handling and Dangerous Goods Regulations.
• Able to perform duties under pressure whilst maintaining the highest levels of customer service standards.
• Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures.
• Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handling.
• High level of computer literacy.
• Excellent customer focus and service delivery.
• You must also have the right to live and work in Australia to be considered for this role

Responsibilities

• Act as station coordinator in liaison with the ground handling agent and QR.
• Ensure the progress towards on-time flight closure and passenger boarding by supervising the airport team in achieving on-time performance.
• Supervising the airport team to ensure on-time flight closure and working towards overall on-time performance.
• Plan efficient duty allocations of manpower during duty periods for Customer Service Agents.
• Provide support to the Airport Services Duty Officer in case of flight disruptions, misconnections and other passenger related disruptions.
• Perform the aircraft turnaround check (ATC) duty as assigned by the Airport Services Manager to ensure safe operation of QR ground ramp product.
• Generate various reports and always keep the workplace neat and tidy as well as offering support to the Airport Services Manager.
• Primary contact for all agents who may need assistance with questions, problems or discrepancies.

Skills

Communication skills

English fluency

Computer literacy

Customer service

Work under pressure

Weight & Balance knowledge

Ramp handling

Dangerous Goods Regulations

Australian work rights

Education

Relevant College or University qualification

Job description

Qatar Airways in Melbourne, Australia, invites applications for an Airport Services Duty Supervisor. Based in Melbourne, you will supervise a team to deliver exceptional service and handle flight delays, disruptions and other passenger-related challenges.

You will liaise with the ground handling agent, ensure on-time performance, allocate manpower during shifts and support the Airport Services Manager in operations and reporting.