Senior AI Solutions Architect (Hybrid) for CX Excellence

Intercom; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work policy

Job summary

Intercom is seeking an exceptional Solutions Architect to join our Customer Solutions Team. This role involves engaging with customers as a trusted advisor, defining value across the sales cycle, and partnering with Product, R&D, and Engineering to ensure customer needs shape our AI-powered solutions.

You will lead technical discovery, deliver compelling pre-sales experiences, and drive tailored POCs while collaborating across functions to advocate for the customer voice and improve our

Qualifications

• Minimum of 5 years of experience in a technical pre-sales role.
• Strong ability to manage C-Level technical and business relationships.
• Proven experience in conducting technical discovery and delivering high-impact value presentations.
• Experience in managing POCs, RFPs, and addressing security questions.
• Ability to translate complex business challenges into tailored Fin solutions for both technical and non-technical audiences.
• Excellent communication and interpersonal skills with a collaborative mindset.

Responsibilities

• Lead technical discovery to identify and address customer needs.
• Deliver pre-sales experiences by articulating Fin's value and technical expertise.
• Conduct value-based solution reviews and in-depth technical sessions.
• Design and lead tailored Proof of Concepts (POCs) showcasing Fin's capabilities.
• Serve as the primary resource for RFPs and customer security questions.

Skills

Pre-sales experience

C-level relationships

Technical discovery

POCs

RFPs

Security questions

Cross-functional

Communication skills

Job description

Intercom is seeking an exceptional Solutions Architect to join our Customer Solutions Team. This role involves engaging with customers as a trusted advisor, defining value across the sales cycle, and partnering with Product, R&D, and Engineering to ensure customer needs shape our AI-powered solutions.

You will lead technical discovery, deliver compelling pre-sales experiences, and drive tailored POCs while collaborating across functions to advocate for the customer voice and improve our