Lead AI Solutions Engineer - Hybrid Deployments

NICE; Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

NICE-FLEX hybrid model

Job summary

NiCE is seeking a Professional Services Engineer to deliver specialized expertise for NiCE products and services, including CXone, CRM integrations, and AI-driven applications. The role combines technical delivery, business consulting, and mentorship to drive successful deployments for enterprise customers.

You will lead end-to-end implementations, coordinate with project managers, and provide strategic guidance on digital channels, AI, and automation.

Qualifications

• Bachelor's degree in a technical or business field or equivalent work experience.
• 5+ years of professional experience, including at least 1+ year working with digital channels, AI, or bot-driven applications.
• Experience with large enterprise environments and complex integrations/deployments.

Responsibilities

• Lead complex implementations from pilot to full deployment for CX and AI solutions.
• Configure, program, and develop NICE solutions including ACD, IVR, ASR, AI, NLU, and CRM integrations.
• Manage end-to-end project rollouts and system lifecycle development for enterprise solutions.
• Provide SME guidance on NICE products and AI solutions during client consultations.
• Mentor junior staff and enable partners and customers through workshops and documentation.

Education

Bachelor's degree in a technical or business field

Job description

NiCE is seeking a Professional Services Engineer to deliver specialized expertise for NiCE products and services, including CXone, CRM integrations, and AI-driven applications. The role combines technical delivery, business consulting, and mentorship to drive successful deployments for enterprise customers.

You will lead end-to-end implementations, coordinate with project managers, and provide strategic guidance on digital channels, AI, and automation.