Digital Experience Architect: CCaaS & AI Transformation

Probe CX; Melbourne; Hybrid; AUD 110.000 - 150.000; Vollzeit

Zusammenfassung

Probe CX is seeking a Digital Experience Architect to join our onshore Australian team from Melbourne, Sydney, or Gold Coast. You will bridge complex CCaaS and CRM architectures with measurable business outcomes, leveraging Genesys Cloud, Amazon Connect, and our Convai Oration AI to transform client journeys.

In this role you will own presales discovery, architectural governance, and ongoing optimization for enterprise and government accounts, collaborating with delivery teams and stakeholders

Qualifikationen

• 3+ years in CCaaS or CRM platforms with hands-on experience
• Strong knowledge of Genesys Cloud or equivalent platforms
• Ability to translate requirements into outcome-focused designs

Aufgaben

• Presales & Discovery: translate feature requests into solution designs
• Architectural Oversight & Governance: ensure value-driven designs
• R&D & Innovation: evaluate AI capabilities and PoCs for offerings
• Customer Success: maturity assessments and optimization reviews

Kenntnisse

CCaaS Expertise

Solution Architecture

Stakeholder Communication

Governance & Autonomy

Independent Work

Tools

Genesys Cloud

Amazon Connect

NICE CX1

Jobbeschreibung

Probe CX is seeking a Digital Experience Architect to join our onshore Australian team from Melbourne, Sydney, or Gold Coast. You will bridge complex CCaaS and CRM architectures with measurable business outcomes, leveraging Genesys Cloud, Amazon Connect, and our Convai Oration AI to transform client journeys.

In this role you will own presales discovery, architectural governance, and ongoing optimization for enterprise and government accounts, collaborating with delivery teams and stakeholders