Forward-Deployed AI Solutions Consultant (Hybrid)

Aircall; Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary package & benefits

Job summary

Aircall is seeking a Forward-Deployed Engineer to own end-to-end delivery of low-code AI solutions for Aircall customers. You will design, implement, and operationalize workflows that connect the AI Agent with CRMs, help desks, and communication tools.

You’ll drive team upskilling, build reusable frameworks, and lead cross-functional initiatives to deploy AI at scale. This is a hybrid, revenue-driving role spanning Solutions Engineering, Consulting, and Product Ownership.

Qualifications

• Experience in technical consulting, solutions engineering, or integration-focused project management.
• Client facing experience required.
• Strong command of APIs, webhooks, and data structures (JSON, REST, GraphQL).
• Ability to lead cross-functional projects and enable teams.

Responsibilities

• Lead customer discovery and design sessions to map business processes and automation opportunities.
• Design, build, and deploy integrations using low/no-code platforms and CRM automation tools with API connectors.
• Collaborate with Engineering to validate feasibility, resolve blockers, and share learnings.
• Configure and optimize the AI Agent — defining intents, prompts, actions, guardrails, and metrics.
• Manage complex, cross-functional deployments with timelines and stakeholder alignment.
• Create scalable models and reusable frameworks for future projects.

Skills

APIs & integrations

Project leadership

Client facing

Communication

Growth mindset

Telephony experience

Tools

Zapier

Make

n8n

Workato

HubSpot

Salesforce

Looker

BigQuery

Snowflake

JavaScript

Python

Job description

Aircall is seeking a Forward-Deployed Engineer to own end-to-end delivery of low-code AI solutions for Aircall customers. You will design, implement, and operationalize workflows that connect the AI Agent with CRMs, help desks, and communication tools.

You’ll drive team upskilling, build reusable frameworks, and lead cross-functional initiatives to deploy AI at scale. This is a hybrid, revenue-driving role spanning Solutions Engineering, Consulting, and Product Ownership.