Senior Adviser, Service Design & Productisation

Wesley Mission; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Wesley Mission in Australia seeks a Senior Adviser to identify, design and grow innovative service models that respond to community needs and strengthen impact across NSW and beyond. Reporting to the Head of Impact & Growth, you’ll lead design and productisation to transform ideas into scalable offerings and collaborate with funding teams for evidence-based solutions.

This is a strategic, hands‑on role shaping service concepts, value propositions, and growth opportunities.

Qualifications

• Experience in service design, productisation, program development or a related field.
• Strong understanding of commissioning, funding, growth or service sustainability.
• Experience working with community services, government, social impact or not‑for‑profit organisations.
• Ability to translate complex service models into clear and compelling propositions.
• Strong stakeholder engagement, facilitation and communication skills.

Responsibilities

• Lead service design and productisation initiatives across Wesley Mission.
• Work with program teams to strengthen service models and readiness for growth.
• Identify opportunities for scalable service propositions and new revenue pathways.
• Develop service descriptions, logic models, value propositions and growth pathways.
• Support funding submissions, proposals and commissioned service opportunities.
• Collaborate with service leaders, outcomes specialists and growth teams to develop credible, outcomes‑focused solutions.

Job description

For more than 200 years, Wesley Mission has worked alongside people experiencing disadvantage, vulnerability and social exclusion. Guided by Christian values and driven by our commitment to do all the good we can, we develop practical solutions that create lasting social impact.

We are looking for a Senior Adviser, Service Design & Productisation to help identify, design and grow innovative service models that respond to community need and strengthen Wesley Mission's impact across NSW and beyond.

About the role

Reporting to the Head of Impact & Growth, you will lead service design and productisation activities that help transform great ideas into scalable, investable and sustainable service offerings. You will work closely with service leaders, subject matter experts and growth specialists to strengthen existing programs, identify new opportunities and improve Wesley Mission's readiness for future funding and commissioning opportunities.

This is a strategic and hands‑on role. You will help shape service concepts, clarify value propositions, develop service models and support growth initiatives across a diverse portfolio of community services. You will also contribute specialist expertise to funding submissions and growth opportunities, helping program teams articulate compelling, evidence-based solutions.

What you’ll be doing

Lead service design and productisation initiatives across Wesley Mission.

Work with program teams to strengthen service models and readiness for growth.

Identify opportunities for scalable service propositions and new revenue pathways.

Develop service descriptions, logic models, value propositions and growth pathways.

Support funding submissions, proposals and commissioned service opportunities.

Collaborate with service leaders, outcomes specialists and growth teams to develop credible, outcomes‑focused solutions.

About you

You are a strategic thinker who combines creativity with practical delivery. You are comfortable working with complexity and enjoy bringing people together around a shared vision.

You will bring:

Experience in service design, productisation, program development or a related field.

A strong understanding of commissioning, funding, growth or service sustainability.

Experience working with community services, government, social impact or not‑for‑profit organisations.

The ability to translate complex service models into clear and compelling propositions.

Strong stakeholder engagement, facilitation and communication skills.

Experience supporting business cases, proposals, grant applications or tender submissions.

A collaborative mindset and the ability to work across multiple teams and priorities.

Well regarded

Experience in government commissioning, procurement or tender environments.

Exposure to outcomes frameworks, evaluation or evidence‑based practice.

Experience applying human‑centred or service design methodologies.

Why Wesley Mission?

At Wesley Mission, you will be part of an organisation that combines compassion with action.

Our work is guided by our values of:

Soft Hearts - caring deeply about people and communities.

Open Hands - serving generously and working collaboratively.

Sharp Minds - applying evidence, insight and innovation.

Hard Feet - taking practical action where it is needed most.

You’ll have the opportunity to influence services that improve lives, work alongside passionate and talented colleagues, and help shape the future direction of one of Australia’s leading community service organisations.

Wesley Mission is a Christian organisation requiring all staff to affirm its values and worker Code of Conduct. We are committed to providing an environment in which children can feel safe and valued.

The suitable applicant will be subject to the relevant pre‑employment checks for appointment to positions within Wesley Mission (including provision of a valid Working with Children Check clearance number). Aboriginal and Torres Strait Islander people are encouraged to apply.