Senior Service Design & Productisation Lead

Wesley Mission; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Wesley Mission in Australia seeks a Senior Adviser to identify, design and grow innovative service models that respond to community needs and strengthen impact across NSW and beyond. Reporting to the Head of Impact & Growth, you’ll lead design and productisation to transform ideas into scalable offerings and collaborate with funding teams for evidence-based solutions.

This is a strategic, hands‑on role shaping service concepts, value propositions, and growth opportunities.

Qualifications

• Experience in service design, productisation, program development or a related field.
• Strong understanding of commissioning, funding, growth or service sustainability.
• Experience working with community services, government, social impact or not‑for‑profit organisations.
• Ability to translate complex service models into clear and compelling propositions.
• Strong stakeholder engagement, facilitation and communication skills.

Responsibilities

• Lead service design and productisation initiatives across Wesley Mission.
• Work with program teams to strengthen service models and readiness for growth.
• Identify opportunities for scalable service propositions and new revenue pathways.
• Develop service descriptions, logic models, value propositions and growth pathways.
• Support funding submissions, proposals and commissioned service opportunities.
• Collaborate with service leaders, outcomes specialists and growth teams to develop credible, outcomes‑focused solutions.

Job description

Wesley Mission in Australia seeks a Senior Adviser to identify, design and grow innovative service models that respond to community needs and strengthen impact across NSW and beyond. Reporting to the Head of Impact & Growth, you’ll lead design and productisation to transform ideas into scalable offerings and collaborate with funding teams for evidence-based solutions.

This is a strategic, hands‑on role shaping service concepts, value propositions, and growth opportunities.