Impact-Driven Service Design and Productisation Lead

Wesley Mission; Sydney; On-site; AUD 140,000 - 190,000; Full time

Job summary

Wesley Mission is seeking a Senior Adviser, Service Design & Productisation in Sydney to lead the design and scaling of innovative service models that respond to community need. You will shape concepts, value propositions and growth pathways, driving readiness for new funding and commissioning opportunities.

Reporting to the Head of Impact & Growth, you will partner with service leaders and growth teams to translate complex ideas into investable, sustainable offerings while supporting business

Qualifications

• Experience in service design, productisation, program development or a related field.
• Strong understanding of commissioning, funding, growth or service sustainability.
• Experience working with community services, government, social impact or not-for-profit organisations.
• Ability to translate complex service models into clear and compelling propositions.
• Strong stakeholder engagement, facilitation and communication skills.
• Experience supporting business cases, proposals, grant applications or tender submissions.
• Collaborative mindset and ability to work across multiple teams and priorities.

Responsibilities

• Lead service design and productisation initiatives across Wesley Mission.
• Work with program teams to strengthen service models and readiness for growth.
• Identify opportunities for scalable service propositions and new revenue pathways.
• Develop service descriptions, logic models, value propositions and growth pathways.
• Support funding submissions, proposals and commissioned service opportunities.
• Collaborate with service leaders, outcomes specialists and growth teams to develop credible, outcomes-focused solutions.

Skills

Service design

Productisation

Stakeholder engagement

Program development

Communication skills

Grant applications / proposals

Collaborative mindset

Job description

Wesley Mission is seeking a Senior Adviser, Service Design & Productisation in Sydney to lead the design and scaling of innovative service models that respond to community need. You will shape concepts, value propositions and growth pathways, driving readiness for new funding and commissioning opportunities.

Reporting to the Head of Impact & Growth, you will partner with service leaders and growth teams to translate complex ideas into investable, sustainable offerings while supporting business