Intake and Triage Support Officer

Wesley Mission; Penrith City Council; On-site; AUD 60,000 - 80,000; Full time

Job summary

Wesley Mission in Penrith, NSW is seeking an Intake and Triage Support Officer to provide brief, solution-focused, phone-based support to individuals and families affected by gambling harm. You will manage intake, scheduling and data entry to ensure smooth transitions into GambleAware services.

You will work with diverse community members, have qualifications in Community Services or related fields, and use risk assessment skills to support clients from first contact through referral.

Qualifications

• Relevant tertiary qualifications in Community Services, Social work, Counselling or related field.
• Experience using brief solution-focused approaches with vulnerable people.
• Experience in assessments and intake processes.
• Experience in assessing Risk and Safety of clients.
• High level of computer literacy and MS Office.
• Current working with children’s check and police checks.

Responsibilities

• Provide brief, solution-focused phone-based support to individuals and families.
• Manage intake process including client registration and scheduling.
• Coordinate initial assessments and referrals into GambleAware services.
• Maintain data management and client-based systems.
• Deliver a welcoming and organized experience for clients.

Skills

Brief solution-focused

Communication skills

Microsoft Office

Risk & safety assessment

Client intake

Education

Tertiary qualification in Community Services

Tools

Client management systems

Job description

Location- Penrith

About us

Wesley Mission is a multi-faceted Christian organisation making a real difference in the community. We work with the most disadvantaged in our community by providing over 200 services ranging from aged care, homeless services, child and family care, counselling, employment, training and education, and health services.

Our Vision is “A Spirit-led disciple-making movement: doing all the good we can because every life matters”.

Commencing July 2026, Wesley Mission is growing its GambleAware services, extending our reach across Blue Mountains & Western Sydney, Central Sydney, South West Sydney, and North Sydney & Central Coast. This expansion reflects our longstanding commitment to harm reduction and ensures more individuals, families and communities can access timely, high-quality support for gambling related harm.

About the program

GambleAware program delivers a stepped, multimodal and person-centred approach to supporting individuals, families and communities affected by gambling harm. Our work spans early intervention, therapeutic counselling, community engagement and education—focused not only on responding to harm, but also on reducing stigma, strengthening community capacity and increasing help seeking.

We work collaboratively with local services, community partners and stakeholders to create accessible pathways to care and ensure support is responsive, culturally informed and grounded in best practice harm reduction principles.

About the role

As part of an integrated service model, the role of the Intake and Triage Support Officer is designed to provide brief, solution focused, phone-based support to individuals and family members who are experiencing gambling harm, as well as providing clear pathways, support options and referrals for those seeking ongoing assistance, support and care.

The Intake and Triage Support Officer play a crucial role in the initial stages of client engagement in service delivery. This position involves managing the intake process, including client registration, scheduling, data management and initial assessment coordination. The role is essential in ensuring that clients are smoothly transitioned into our suite of GambleAware services, providing a welcoming and organised experience.

Relevant tertiary qualifications in Community Services, Social work, Counselling or related field

Demonstrated skills and experience using brief solution focused approaches when working with vulnerable people

Experience in assessments and intake processes

Experience in assessing Risk and Safety of clients

Demonstrate highly developed communication skills in written and oral situations, with supportive & positive attitude toward all people for whom there is responsibility, accountability or care

High level of computer literacy, ability to manage client-based systems and Microsoft suite

Excellent time management, multi-tasking and follow-up skills

Current working with children’s check

Police checks and clearances

Willingness to affirm Wesley Mission’s vision, mission and values

an interest in and knowledge of problem gambling issues, domestic violence, substance abuse, mental health, grief and loss

Wesley Mission is a Christian organisation requiring all staff to affirm its values. We are committed to providing an environment in which children can feel safe and valued.

The suitable applicant will be subject to the relevant pre-employment checks for appointment to positions within Wesley Mission. Wesley Mission is committed to diversity, inclusion and reconciliation. Guided by our vision of doing all the good we can because every life matters, we welcome applications from people of all backgrounds and social demographics, and strongly encourage Aboriginal and Torres Strait Islander peoples to apply