Contact Supervisor

Wesley Mission; Coffs Harbour City Council; On-site; AUD 46,000 - 66,000; Part time

Job summary

Wesley Mission in NSW is recruiting casual Family Contact Supervisors to support the Keeping Connected OOHC program. You will monitor family visits, assist with transport, respite or mentoring, and report observations.

Successful applicants will join a team, complete induction training, and work across flexible hours including evenings and weekends, with supervision and development opportunities.

Qualifications

• Higher School Certificate or equivalent (Cert III) is required.
• Working towards a degree in Social Work, Social Welfare, Psychology or related discipline is preferred.
• Demonstrated proficiency with Microsoft Office applications.
• Excellent verbal and written communication skills.

Responsibilities

• Monitor family visits between children and their families.
• Provide transport, respite or mentoring as requested.
• Complete observations reports and contribute to case discussions.
• Work within a team to deliver high-quality family contact support.

Skills

Verbal & written communication

Teamwork & independence

Experience with children & families

Therapeutic care frameworks

Family preservation frameworks

Conflict resolution

Microsoft Office

Education

Higher School Certificate or equivalent (Cert III)

Working towards degree in Social Work / Social Welfare / Psychology

Tools

Microsoft Office Suite

Job description

Wesley Mission is a leading organisation in community support that has been in operation for over 200 years.

Wesley Mission is a high profile, multi-faceted Christian organisation making a real difference in the community. We work with the most disadvantaged in our community by providing over 200 services. Currently employing over 2,000 staff and 4,000 volunteers, Wesley Mission serves all areas of the community from aged care, homeless services, child and family care, counselling, employment, training and education, and health services.

Our Vision is “Do all the good you can, by all the means you can, in all the ways you can, in all the places you can, at all the times you can, to all the people you can, as long as ever you can.”

About the role

Wesley Mission has a long-established history in providing Out of Home Care (OOHC) across NSW.

Keeping Connected is the family contact service that is a wraparound to the OOHC team. Keeping Connected has been operating for over 20 years and is highly regarded in the community. This position offers a challenging and rewarding opportunity to work with children, birth parents and foster carers, supporting quality and meaningful interactions.

We are recruiting for Family Contact Supervisors to join our team on a casual basis. As a Family Contact Supervisor, you will be responsible for monitoring family visits between children and their families. You may also be asked to provide transport, respite or mentoring services to children and young people as requested and provide a report from your observations. The shift pattern is across 7 days and will including morning shifts, afternoons/ evenings, and weekends.

Reporting to the Team Leader, you will work within a team of Family Contact Supervisors to deliver high-quality family contact support across the Wesley Mission Greater Sydney region. The person appointed to this position will be required to complete induction training and on the job training.

• Higher School Certificate or equivalent (Cert III)
• availability to work flexible working hours including evenings and weekends
• excellent verbal and written skills
• experience working with children and families experiencing challenges.
• ability to work as a part of a team and independently.
• current first aid certificate
• Working with Children Check
• working towards degree in Social Work, Social Welfare, Psychology or related discipline
• knowledge of therapeutic care frameworks
• knowledge and experience in family preservation frameworks
• demonstrated proficiency in Microsoft Office suite of applications.
• demonstrated conflict resolution skills and experience managing difficult behaviours.

Remuneration

Salary and employment conditions are in accordance with the Social, Community, Home Care and Disability Services Industry Award 2010. The agency provides regular supervision and support for all staff and opportunities for professional development.

SCHADS Level 3 Pay point 1-3 Starting at $40.49 + Casual Loading

Wesley Mission is a Christian organisation requiring all staff to affirm its values and code of contact. We are committed to providing an environment in which children can feel safe and valued.

The suitable applicant will be subject to the relevant pre-employment checks for appointment to positions within Wesley Mission (including provision of a valid Working with Children Check clearance number and criminal history record check). Aboriginal and Torres Strait Islander people are encouraged to apply.