Senior Administrator Leading Mid-Tier Accounting Firm | Melbourne | Full-Time

Public Practice - Support; Melbourne; Presencial; AUD 65.000 - 85.000; Jornada completa

Descripción de la vacante

Public Practice - Support in Melbourne is seeking a proactive Senior Administrator to lead the firm’s administration function, oversee day-to-day office operations, and support management.

You will mentor administration staff, drive continuous improvements, coordinate onboarding and client documentation, and ensure a welcoming, professional workplace for clients and colleagues.

Formación

• Experience in administration leadership and staff coaching.
• Strong organisational and process-improvement skills.
• Ability to manage multiple priorities and meet deadlines.

Responsabilidades

• Oversee day-to-day administration and smooth operation of the Melbourne office.
• Provide guidance, coaching and feedback to the administration team.
• Ensure professional, welcoming client-facing reception and services.
• Coordinate staff onboarding, inductions and offboarding processes.
• Develop and maintain administration procedures, manuals and KPIs to improve efficiency.
• Manage office facilities, equipment and maintenance needs.
• Support Directors and internal teams with administrative tasks.
• Assist with AML/KYC compliance processes and client record maintenance.

Descripción del empleo

An established and highly regarded mid-tier accounting firm is seeking a proactive and organised Senior Administrator to join its Melbourne team.

This is an exciting opportunity for an experienced administration professional to take a lead role in the firm's administration function, oversee day-to-day office operations, support and mentor administration team members, and drive continuous improvements across internal processes.

Working closely with senior management, Directors and key stakeholders, you will play an integral role in creating a welcoming client experience and maintaining an efficient, professional and positive workplace.

The Opportunity

This is a varied, hands-on position where no two days will look the same.

Your responsibilities will include

• Overseeing the day-to-day administration and smooth operation of the Melbourne office.
• Providing guidance, coaching and performance feedback to administration team members.
• Ensuring reception and client-facing services deliver a professional and welcoming experience.
• Coordinating staff onboarding, inductions and offboarding processes.
• Developing and maintaining administration procedures, manuals and KPIs to improve efficiency and service delivery.
• Managing office facilities, equipment, building maintenance and general office requirements.
• Supporting Directors, Managers and internal teams with a range of administrative tasks.
• Completing company, title and PPSR searches, along with basic ASIC company changes.
• Preparing organisational structures and coordinating client documentation for signing platforms.
• Supporting AML/KYC compliance processes and maintaining accurate client records.