Administrator / Client Services Coordinator – Accounting

Rezonate Recruitment; City of Melbourne; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Well-established firm

Client-facing role

Career development

Collaborative team

Long-term opportunity

Salary plus super

Job summary

Rezonate Recruitment partners with a well-established Melbourne accounting and advisory firm to appoint an experienced Administrator / Client Services Coordinator. You will support day-to-day operations and work closely with accountants and senior staff.

This varied, client facing role covers client service, practice administration, ATO and ASIC processes, and general accounting support. The role suits someone with 2+ years in an accounting firm who is professional, organised, client-focused and

Qualifications

• 2+ years’ experience in administration, client services or reception within professional services, ideally accounting.
• Strong understanding of accounting practice administration and client processes.
• Exposure to ATO and/or ASIC processes is highly regarded.
• Experience with the listed software (Xero, XPM, FYI Docs, FuseDocs, FuseSign, ATOmate) is desirable.
• Professional presentation and excellent written and verbal communication skills.

Responsibilities

• Provide day-to-day administration and client service support across the accounting practice.
• Manage client documentation, records, payments, onboarding and general practice administration.
• Assist with ATO correspondence, client updates, payment plans, GIC remission requests and lodgement processes.
• Support IAS/BAS lodgements and taxation compliance requirements.
• Assist with ASIC compliance, including company lodgements, statutory records and client registers.
• Coordinate front-of-house and client communications, including meeting and greeting clients, answering calls and managing enquiries.
• Maintain client databases, workflow systems and compliance documentation.

Skills

Client service

Organisation

Communication

Time management

Proactive

Tools

Xero

XPM

FYI Docs

FuseDocs

FuseSign

ATOmate

Job description

$70,000 – $95,000 + super | Melbourne | Full time

Our client is a well established accounting and advisory firm seeking an experienced Administrator / Client Services Coordinator to join their Melbourne office.

This is a varied, client facing role supporting the day to day operations of the practice and working closely with accountants and senior staff. You’ll be involved across client service, practice administration, ATO and ASIC processes, and accounting support, making this a great opportunity for someone looking to build a long-term career within the accounting industry.

The role would suit someone with 2+ years’ experience within an accounting firm who is professional, organised, client-focused and confident managing a varied workload.

Key Responsibilities

• Provide day-to-day administration and client service support across the accounting practice
• Manage client documentation, records, payments, onboarding and general practice administration
• Assist with ATO correspondence, client updates, payment plans, GIC remission requests and lodgement processes
• Support IAS/BAS lodgements and taxation compliance requirements
• Assist with ASIC compliance, including company lodgements, statutory records and client registers
• Coordinate front-of-house and client communications, including meeting and greeting clients, answering calls and managing enquiries
• Maintain client databases, workflow systems and compliance documentation

About You

• 2+ years’ experience in administration, client services or reception within professional services, ideally accounting
• Strong understanding of accounting practice administration and client processes
• Exposure to ATO and/or ASIC processes is highly regarded
• Experience with Xero, XPM, FYI Docs, FuseDocs, FuseSign and ATOmate is highly regarded
• Professional presentation and excellent written and verbal communication skills
• Strong client service skills and confidence liaising with a range of stakeholders
• Excellent organisation and time management skills
• Ability to prioritise competing deadlines and work effectively under pressure
• Strong Microsoft Office skills, including Word, Excel, Outlook and PowerPoint
• Proactive, reliable and willing to take initiative
• A genuine interest in developing your career within the accounting and professional services sector

What's On Offer

• Join a well-established and reputable accounting and advisory firm
• A varied role combining client service, administration and accounting support
• Work closely with experienced accountants and senior professionals
• Supportive and collaborative team environment
• Long-term career development opportunities
• Opportunity to build your accounting practice knowledge and take on additional responsibilities over time
• $70,000 – $95,000 + super, depending on experience