Support Coordination Lead

St George Community Housing; Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive package with 35-hour work‑

Tax-free salary packaging up to $15,9k

Novated leasing

Health and wellbeing benefits

Paid parental leave

Hybrid work arrangements

Job summary

St George Community Housing (SGCH) seeks an experienced Support Coordination Lead to guide our support coordination function, ensuring vulnerable customers access necessary services. You will lead a team of coordinators, oversee complex cases, and strengthen external networks to improve outcomes.

You will set strategic direction, build partnerships, and champion customer-centered practice, with travel across SGCH offices as required.

Qualifications

• Relevant tertiary qualifications in Social Work, Community Services, Health, Welfare or related discipline.
• Demonstrated success leading high-performing teams within complex service delivery environments.
• Strong understanding of trauma-informed, recovery-oriented and person-centred practice.
• Proven ability to drive service improvement and change initiatives using data and insights.

Responsibilities

• Leading the Support Coordination function to improve customer wellbeing, tenancy sustainment and social inclusion outcomes.
• Building a consistent, high-quality service framework and practice standards.
• Leading service improvement initiatives and operational excellence.
• Developing strong partnerships with government, health and community organisations.
• Supporting complex and high-risk customer matters through coaching and escalation support.
• Leading workforce planning, performance, capability development and budget management.

Skills

Leadership experience

Support coordination

Community services

Trauma-informed practice

Recovery-oriented practice

Education

Relevant tertiary qualifications in Social Work, Community Services, Human Services, Psychology, Health, Welfare or related discipline

Job description

St George Community Housing – Sydney CBD NSW

At SGCH, we believe everyone belongs.This is why our purpose,‘to create belonging’drives our commitment tobuild a team wherediversity, inclusion andconnectionare at theheartof what we do.

As a leadingnot-for-profitcommunity housing provider supporting over 12,000 customers across 7,000 homes in NSW and VIC, wecontinue toinvestin our people, our homes, and our communities. Guided by ourvalues–We Care, We Create, We Connect –we’vebuilt an inclusiveworkplaceby caring for one another,creatingand sharingnew ideas, and connecting authenticallyevery day,whereeveryonehas the opportunity togrow and thrive.

We are committed tofostering an inclusive environment andbuilding a team that reflects the diversity of the communities weconnect with. We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and people of all ages and life experiences.If this role excites you butyou’renot sure you tick every box, we still encourage you to apply.Your passion and potential matter.

Join us in creating sustainable, connected communities whereeveryone feelsa sense of belonging andareempowered to thrive.

Whatweoffer

• Competitivepackage–35-hour work weekwith competitive and above Award pay
• NFP salary packaging–Up To $15,900 tax-free, plus $2,500 for meals, entertainment and accommodation, and Novated leasing providing both convenience and savings
• High-growth environment–Realopportunities to grow your careerwithafocus oninternal promotions,inhouse learning and developmentandstudyassistancesupport
• Health and wellbeingbenefits-Corporate discounts with Flarefor everyday savings, Reward and Recognition program,access to a free 24/7Employee Assistance Program(EAP)for you and your family
• Paid Parental Leave–12 weeks paid parental leaveand3 daysbonusannualleave
• Agile and innovative work practices–Hybrid work arrangements including work from home options, and modern,well-locatedoffices close to public transport

About the roleand about you

We're looking for an experienced and passionate Support Coordination Lead to lead and evolve our support coordination function, ensuring customers experiencing vulnerability can access the services and supports they need to thrive. This is a unique new opportunity to combine strategic leadership, service improvement and people leadership to make a lasting difference in customers' lives.Reporting to the Head of Customer Voice, you will provide strategic and operational leadership to SGCH's Support Coordination team, driving excellence in practice, partnerships and customer outcomes. You'll lead a team of Support Coordinators, oversee complex customer matters, strengthen external support networks, and continuously improve how support services are delivered across the organisation.

To succeed in this role, you will be a strategic leader who can set direction and lead through growth, an exceptional partnership builder, and customer-centered practice expert, passionat about supporting vulnerable people.

This is a permanent role, requires travel to all SGCH office locations and portfolios as required.

Duties

Leading the Support Coordination function to improve customer wellbeing, tenancy sustainment and social inclusion outcomes.

Building a consistent, high-quality service framework and practice standards.

Leading service improvement initiatives and operational excellence.

Developing strong partnerships with government, health and community organisations.

Supporting complex and high-risk customer matters through coaching, guidance and escalation support.

• Leading workforce planning, performance, capability development and budget management

The recruitment process may include interviews and relevant skills or behavioural assessmentswithselectionbased ondemonstratedmerit against the roles criteria. Appointment is subject to standard pre-employment checks, such asworking rights, employmentreferencesfrompreviousmanagers, a National Police Check, and a health assessment.

Pleasenotewe mayestablisha Talent Pool from this process.

If accessibility and adjustments are needed to apply for this role comfortably, just let us know. Your privacy and dignity are always respected. Please reach out to****@sgch.com.au

• Relevant tertiary qualifications and experience in Social Work, Community Services, Human Services, Psychology, Health, Welfare or a related discipline, with extensive leadership experience in support coordination, community services, tenancy sustainment,health, disability or social support programs.

Demonstrated success leading high-performing teams within complex service deliveryenvironments, with a strong understanding of trauma-informed, recovery-oriented andperson-centred practice.

Proven ability to drive service improvement, operational excellence and change initiatives, using data, insights and sound problem-solving skills to improve customer andservice outcomes.

Highly developed stakeholder engagement and partnership management skills, with acurrent NSW Driver Licence, WWCC and willingness to travel across SGCH offices and sites.