Income Management Administrative Officer

St George Community Housing; Sydney; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

35-hour work week

Salary packaging

Learning & development

Employee Assistance Program

Paid parental leave

Hybrid work arrangements

Job summary

St George Community Housing in Sydney CBD NSW is seeking an Income Management Administrative Officer to provide essential administrative support across rent assessment, income management and recovery activities. Reporting to the Income Manager, you will work with customers and internal teams to maintain data integrity and support service delivery.

This permanent role requires strong administrative skills, attention to detail, and the ability to handle high volumes of information.

Qualifications

• Demonstrated experience providing high-volume administrative or business support.
• Ability to enter data accurately and maintain records.
• Strong organisational and time management skills.
• Clear written and verbal communication with diverse customers.

Responsibilities

• Provide administrative support across rent assessment and income recovery activities.
• Maintain accurate customer, tenancy and income information across systems.
• Prepare correspondence, documentation and reports for income management.
• Respond to customer and stakeholder enquiries promptly and professionally.
• Monitor workflows and track outstanding actions to meet service timeframes.
• Contribute to continuous improvement initiatives for better outcomes.
• Support pre-employment checks and health assessment process.

Skills

High-volume admin

Data entry

Record keeping

Workflow coordination

Organisational skills

Customer service

Numeracy

Privacy & confidentiality

Tools

Microsoft Office

Job description

Income Management Administrative Officer

St George Community Housing – Sydney CBD NSW

At SGCH, we believe everyone belongs.This is why our purpose,‘to create belonging’drives our commitment tobuild a team wherediversity, inclusion andconnectionare at theheartof what we do.

As a leadingnot-for-profitcommunity housing provider supporting over 12,000 customers across 7,000 homes in NSW and VIC, wecontinue toinvestin ourpeople, our homes, and our communities. Guided by ourvalues–We Care, We Create, We Connect –we’vebuilt an inclusiveworkplaceby caring for one another,creatingand sharingnew ideas, and connecting authenticallyeveryday,whereeveryonehas the opportunity togrow and thrive.

We are committed tofostering an inclusive environment andbuilding a team that reflects the diversity of the communities weconnect with. We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and people of all ages and life experiences.If this role excites you butyou’renot sure you tick every box, we still encourage you to apply.Your passion and potential matter.

Join us in creating sustainable, connected communities whereeveryone feelsa sense of belonging and are empowered to thrive.

Whatweoffer

• Competitivepackage–35-hour work weekwith competitive and above Award pay
• NFP salary packaging–Up to $15,900 tax-free, plus $2,500 for meals, entertainment and accommodation, and Novated leasing providing both convenience and savings
• High-growth environment–Realopportunities to grow your careerwithafocus oninternal promotions,inhouse learning and developmentandstudyassistancesupport
• Health and wellbeingbenefits-Corporate discounts with Flarefor everyday savings, Reward and Recognition program,access to a free 24/7Employee Assistance Program(EAP)for you and your family
• Paid Parental Leave–12 weeks paid parental leaveand3 daysbonusannualleave
• Agile and innovative work practices–Hybrid work arrangements including work from home options, and modern,well-locatedoffices close to public transport

About the roleand about you

As the Income Management Administrative Officer, you will provide essential administrative support across SGCH's income management functions, helping ensure rent reviews, income assessments and income recovery activities are delivered accurately, efficiently and in line with policy. Reporting to the Income Manager, you will work closely with customers and internal stakeholders to maintain data integrity, support service delivery and contribute to positive tenancy outcomes.

To succeed in this role, you will havestrong administrative and organisational skills, excellent attention to detail and a customer-focused approach. You will be confident managing high volumes of information, maintaining accurate records and providing responsive support while embodying SGCH's values of We Care, We Connect and We Create.

This isapermanentrole, requires travel to all SGCH office locations and portfolios asrequired.

Duties

• Provide administrative support across rent assessment and income recovery activities.

Maintain accurate customer, tenancy and income information across systems and records.

Prepare correspondence, documentation and reports to support income management processes.

Respond to customer and stakeholder enquiries, providing timely and professional assistance.

Monitor workflows, track outstanding actions and support compliance with service standards.

Contribute to continuous improvement initiatives that enhance customer and operational outcomes.

The recruitment process may include interviews and relevant skills or behavioural assessmentswithselectionbased ondemonstratedmerit against the roles criteria. Appointment is subject to standard pre-employment checks, such asworking rights, employmentreferencesfrompreviousmanagers, a National Police Check, and a health assessment.

Pleasenotewe mayestablisha Talent Pool from this process.

• Demonstrated experience providing high-volume administrative or business support, including accurate data entry, document preparation, record keeping and workflow coordination.
• Strong organisational and time management skills, with the ability to prioritise routine work, follow established procedures and meet service timeframes with limited day-to-day supervision.
• Clear written and verbal communication skills, with demonstrated experience providing respectful customer service to people from diverse backgrounds and responding appropriately to routine enquiries.
• Proficiency in Microsoft Office applications and electronic record or customer management systems, supported by sound numeracy, attention to detail and a commitment to privacy and confidentiality.