Senior Administrative Leader – Customer Operations (Hybrid)

SGCH; Sydney; Hybrid; AUD 110,000 - 115,000; Full time

Benefits offered by this job

35-hour work week with competitive pay

NFP salary packaging up to $15,900 tax

Novated leasing for meals and accom

Internal promotions and study support

Health and wellbeing benefits and EAP

Paid parental leave and extra annual?

Hybrid work arrangements and modern,

Job summary

SGCH in Sydney, NSW is seeking a Senior Administrative Support Officer to lead and coordinate administrative services across Customer Operations. Reporting to the Head of Customer Hub, you will manage a team of administration professionals supporting tenancy and customer-facing teams, establishing consistent processes and driving improvements.

This permanent, full-time role requires travel to all SGCH office locations and portfolios as required.

Qualifications

• Degree-level qualification in business administration or related field, or substantial equivalent experience.
• Experience coordinating an administrative support function and supervising staff.
• Strong customer service, written communication and data accuracy.

Responsibilities

• Lead and coordinate a team of administrative support professionals.
• Manage workload allocation, priorities and service delivery standards.
• Develop and maintain consistent administrative processes and quality controls.
• Support records management, data quality, and compliance activities.
• Partner with leaders to identify service improvements and streamline workflows.
• Monitor team performance and capacity to ensure responsive Customer Operations support.
• Provide coaching and development to team members.

Skills

Customer service

Administration

Team leadership

Process improvement

Data quality

Education

Degree in Business Administration / related

Job description

SGCH in Sydney, NSW is seeking a Senior Administrative Support Officer to lead and coordinate administrative services across Customer Operations. Reporting to the Head of Customer Hub, you will manage a team of administration professionals supporting tenancy and customer-facing teams, establishing consistent processes and driving improvements.

This permanent, full-time role requires travel to all SGCH office locations and portfolios as required.