Customer Care Hub Specialist

SGCH; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

35-hour work week

Annual leave loading 17%

Novated leasing

Staff discounts

Job summary

SGCH in Sydney is seeking a Customer Care Hub Consultant to help handle inbound calls in our busy contact centre, addressing tenancy, repairs, and general customer inquiries with professionalism. You will deliver high-quality service, document call logs, collaborate with internal teams, and support tenants from diverse backgrounds while complying with safety and policy requirements.

This contract role runs to August 2027 with hybrid work options at our Liverpool NSW offices and occasional travel

Qualifications

• Experience delivering customer service in a busy and demanding environment.
• Excellent written and communication skills, with the capacity to negotiate by telephone with a broad range of stakeholders.
• Strong organisational and time management skills, self-motivation with a learning mindset, and knowledge of Workplace Health and Safety risks.
• Ability to manage competing priorities, deadlines and multiple stakeholders, with a focus on outcomes for diverse customers.

Responsibilities

• Provide responsive and respectful customer-centric services including ensuring all calls are handled professionally.
• Address tenancy-related enquiries promptly, supporting effective tenancy management and knowledge of SGCH products and services.
• Efficiently manage call logs and records, ensuring accurate documentation and collaborate with internal/external stakeholders to resolve complex enquiries.
• Promote a safe and healthy work environment by following safety protocols and reporting hazards and incidents.

Skills

Customer service

Written & verbal communication

Time management

Self-motivation

Work Health and Safety

Job description

SGCH in Sydney is seeking a Customer Care Hub Consultant to help handle inbound calls in our busy contact centre, addressing tenancy, repairs, and general customer inquiries with professionalism. You will deliver high-quality service, document call logs, collaborate with internal teams, and support tenants from diverse backgrounds while complying with safety and policy requirements.

This contract role runs to August 2027 with hybrid work options at our Liverpool NSW offices and occasional travel