Level 2 Service Desk Engineer – 24/7 IT Ops & Storage

Leidos Australia

Canberra

On-site

AUD 96,000 - 120,000

Full time

3 days ago

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Job summary

Leidos Australia is seeking a Technical Support Administrator to join our Level 2 Service Desk within the Digital Modernisation Division. You will work in complex multi-vendor environments, providing hands-on IT support across infrastructure, applications, and operating systems.

This 24/7 rotating shift role requires collaboration and ongoing learning. You will bring strong problem-solving, effective communication, and a collaborative mindset to deliver secure, reliable IT services in a

Qualifications

Interest in providing technical support and resolving complex issues.
Strong problem-solving abilities and effective communication skills.
Adaptable approach to new requirements and problem sets, with a commitment to continuous learning.

Responsibilities

Accept and resolve escalated tickets from the Level 1 Service Desk.
Monitor and administer storage technologies, including SAN/NAS and block and file storage.
Monitor storage fabric, software-defined networking, routing and switching, and hyper-converged infrastructure.
Monitor and resolve application processing and operating system incidents across Windows, Unix and Linux.
Participate in shift work to support 24/7 service coverage.