Selections Team Lead - Elevate Home Design & Experience

ABN Group; Western Australia; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

In-house discounts

Career growth

Wellness focus

Health coverage

Flexibility

Parental leave

Job summary

ABN Group's Home Collective seeks a Selections Manager to lead a skilled team and shape the customer experience during the home-building journey. Based in WA, this full-time role collaborates with RBCs, product specialists and Retail Centre leadership to deliver a seamless customer journey.

You will coach and develop staff, oversee colour/selection consultations, and drive continuous improvement across the selections process to achieve exceptional customer outcomes.

Qualifications

• Experience leading a team in a customer-focused environment.
• Strong communication and stakeholder management skills.
• Interest in interior design and design trends is preferred.

Responsibilities

• Lead and develop the Selections team through coaching and performance management.
• Oversee colour and selections consultations and manage appointment capacity.
• Build team product knowledge and drive continuous improvement in the selections process.
• Manage workflow, documentation accuracy and customer satisfaction metrics.
• Identify and implement process improvements to enhance the customer journey.

Skills

People leadership

Customer experience

Interior design

Stakeholder mgmt

Education

Degree in design/architecture/interior design

Job description

ABN Group's Home Collective seeks a Selections Manager to lead a skilled team and shape the customer experience during the home-building journey. Based in WA, this full-time role collaborates with RBCs, product specialists and Retail Centre leadership to deliver a seamless customer journey.

You will coach and develop staff, oversee colour/selection consultations, and drive continuous improvement across the selections process to achieve exceptional customer outcomes.