Selections Manager

ABN Group; City Of Vincent; On-site; AUD 90,000 - 115,000; Full time

Benefits offered by this job

In-house discounts

Career growth

Wellness focus

Health coverage

Flexibility

Parental leave

Job summary

ABN Group's Home Collective is seeking a passionate Selections Manager to lead the Selections team on a full-time, 12-month fixed term basis. You'll guide consultants across colour and selections consultations, collaborating with Retail Building Consultants and product specialists to deliver an outstanding customer experience.

You will develop team capability, improve processes and drive continuous improvement in the selections journey, ensuring product knowledge stays current and customers are

Qualifications

• Experience leading selections or interior design teams.
• Strong communication and stakeholder management.
• Ability to coach and develop others.
• Passion for design and delivering exceptional customer experiences.

Responsibilities

• Lead and develop the Selections team, through coaching, training and performance management to foster a high-performing, customer-focused culture.
• Drive an exceptional customer experience by overseeing colour and selections consultations and managing appointment capacity.
• Build team capability and product knowledge on designs, trends and the broader building process.
• Manage workflow planning, documentation accuracy and service delivery metrics.
• Identify and implement process improvements to enhance efficiency and the customer journey.

Skills

Leadership

Customer experience

Interior design

People management

Job description

• Exciting leadership opportunity in a dynamic retail environment
• Lead a talented team and help shape the future of Selections
• Develop people, improve processes and drive customer excellence

About ABN Group

For over 45 years, ABN Group has helped Australians achieve the dream of home ownership across building, property and finance. As part of the ABN Group, Home Collective brings the home journey together in one destination, connecting customers with the inspiration, expertise and services they need to bring their new home to life.

About the role

We're looking for a passionate people leader to join Home Collective as our Selections Manager on a full-time, 12-month fixed term basis. Whether your background is in selections, interior design, pre-start, construction or a similar consultative environment, this is an exciting opportunity to lead a talented team and help shape one of the most important stages of the home-building journey. You'll work closely with Retail Building Consultants (RBCs), product specialists and the Retail Centre leadership team to deliver a seamless customer experience, develop team capability and drive continuous improvement across the selections process.

Key Responsibilities

• Lead and develop the Selections team, through coaching, training and performance management to foster a high-performing, customer-focused culture.
• Drive an exceptional customer experience by overseeing the delivery of colour and selections consultations, managing appointment capacity and ensuring seamless customer journeys.
• Build team capability and product expertise, ensuring consultants maintain strong knowledge of products, design trends, home designs and the broader building process.
• Manage operational performance, including workflow planning, documentation accuracy, customer satisfaction outcomes and key service delivery metrics.
• Identify and implement process improvements that enhance efficiency, support business objectives and continuously improve the Retail Centre experience for customers and stakeholders.

About you

You are a customer-focused leader who is passionate about creating exceptional experiences and helping others succeed. With a natural eye for design and detail, you enjoy building strong relationships, guiding teams and finding practical solutions that deliver great outcomes for both customers and the business.

To be successful in this role, you will demonstrate:

• A passion for interior design, colour and creating inspiring customer experiences.
• Strong leadership skills with the ability to coach, support and develop others.
• Excellent communication, relationship-building and stakeholder management skills.
• A high level of organisation, attention to detail and the ability to manage competing priorities.
• A positive, collaborative approach with strong problem-solving skills and a customer-first mindset.

Why ABN Group?

We work to create careers, not just jobs. We invite you to be part of a community that values innovation, passion and excellence. Our employee benefits include:

• In-house discounts: We offer exclusive savings through our brands, key suppliers and our dedicated discount hub
• Career growth: Access opportunities to elevate your career within a thriving organisation
• Wellness focus: Dedicated programs to nurture your well-being
• Health coverage: Access discounted private health insurance
• Flexibility: Work arrangements tailored to support your work-life balance
• Parental leave: Paid leave for both primary and non-primary carers