Seeds Customer Service Specialist - Share Plan & Growth

Nufarm; Queensland; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Access to Share Plan (Shares in Nufarm

Attractive salary and benefits

Collaborative and supportive team

Impact on customer experience and biz

Job summary

Nufarm is seeking a customer-focused Customer Service Representative to join our Seeds business in Australia. You will collaborate with Sales, Supply Chain, Production and Logistics to ensure accurate information, timely orders and exceptional service, acting as a primary contact for customers and distribution partners.

You'll coordinate orders, manage inquiries and support the smooth flow of products through our supply chain.

Qualifications

• Experience in customer service or operations in a fast-paced environment.
• Strong organisational skills with attention to detail.
• Experience using CRM platforms and coordinating across teams.

Responsibilities

• Manage customer orders from receipt through to fulfilment with accuracy.
• Serve as a key contact for customers, sales and distribution inquiries.
• Coordinate with Supply Chain, Production, Logistics and warehouse teams.
• Build relationships to deliver a seamless customer experience.
• Resolve inquiries and issues while communicating order updates.
• Maintain accurate customer/product/pricing data in CRM.
• Support invoicing, credits and admin tasks, ensuring policy compliance.
• Identify opportunities to improve service processes and efficiency.

Skills

Customer service

Order management

CRM systems

Cross-functional coordination

Problem solving

Tools

CRM platforms

Job description

Nufarm is seeking a customer-focused Customer Service Representative to join our Seeds business in Australia. You will collaborate with Sales, Supply Chain, Production and Logistics to ensure accurate information, timely orders and exceptional service, acting as a primary contact for customers and distribution partners.

You'll coordinate orders, manage inquiries and support the smooth flow of products through our supply chain.