Customer Support Specialist – Remote, Impactful Account Care

Nufarm; Melbourne; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

WFH flexibility

Job summary

Nufarm is seeking a Customer Support Specialist based in Laverton North, Australia, to maintain commercial relationships with key accounts and deliver superior customer experience aligned to our Go To Market Strategy. The role offers flexible work arrangements including WFH, with opportunities to engage across ERP tools and MS Office.

You will support the Go To Market program, manage order flow, and contribute to the IBP process through feedback and data insights, while collaborating with the

Qualifications

• Experienced customer service professional in operational environments.
• Proficient with ERP systems (JD Edwards) and Salesforce; proficient with Microsoft Office.

Responsibilities

• Plan and execute customer service programs via inbound/outbound calls, email and digital engagement with key accounts.
• Schedule regular key account engagements aligned to program objectives.
• Collaborate with Commercial team to deliver actions and outcomes for stores and accounts.
• Capture customer feedback and ensure timely resolution.
• Coordinate with Customer Service to resolve channel partner supply chain queries.
• Develop and maintain positive channel partner relationships.
• Manage order handling to maximize conversion of open orders to shipments.
• Coordinate timely programs on top 30 foundational products with commercial offers.

Skills

Customer service

Communication

Problem solving

Tools

JD Edwards

Salesforce

Microsoft Office

Job description

Nufarm is seeking a Customer Support Specialist based in Laverton North, Australia, to maintain commercial relationships with key accounts and deliver superior customer experience aligned to our Go To Market Strategy. The role offers flexible work arrangements including WFH, with opportunities to engage across ERP tools and MS Office.

You will support the Go To Market program, manage order flow, and contribute to the IBP process through feedback and data insights, while collaborating with the