Agriculture Customer Service Specialist – On Site

DLF Seeds Australia - Careers; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

On-site parking

Life and income protection insurance

Employee Assistance Program

Personal development opportunities

Job summary

DLF Seeds Australia - Careers in Melbourne is seeking a Customer Service Representative to partner with customers ranging from small independent stores to major national accounts. You will navigate seasonal demand, product availability, timelines, and supply, creating orders and coordinating with sales reps, sites, and freight partners.

The role is permanent, 38 hours per week, on site in the Western Suburbs of Melbourne.

Qualifications

• Previous customer service experience ideally within a wholesale, agricultural or similar environment.
• Strong customer service skills and the confidence to build rapport.
• The ability to identify opportunities and support sales through strong service.
• Clear written and verbal communication skills.
• High attention to detail and accuracy.
• Confidence using systems such as Microsoft Office and CRM tools.
• Experience using Navision or similar ERP systems is helpful but not essential.
• Strong numerical and analytical skills.

Responsibilities

• Build warm and genuine relationships with customers across all segments.
• Identify opportunities by understanding customer history, order patterns and current needs.
• Provide clear updates about seasonal supply and product availability.
• Manage expectations around delivery timelines and seasonal constraints.
• Process orders accurately, efficiently and with strong attention to detail.
• Create and manage orders and help ensure supply aligns to customer requirements.
• Work closely with sales reps to provide updates and support outcomes for large orders.
• Coordinate with internal and external sites to help achieve accurate and timely deliveries.
• Manage consignment stock and collaborate with the accounts team.

Skills

Customer service

Communication skills

CRM tools

Attention to detail

Sales support

Numerical skills

Tools

Navision ERP

Microsoft Office

CRM tools

Job description

DLF Seeds Australia - Careers in Melbourne is seeking a Customer Service Representative to partner with customers ranging from small independent stores to major national accounts. You will navigate seasonal demand, product availability, timelines, and supply, creating orders and coordinating with sales reps, sites, and freight partners.

The role is permanent, 38 hours per week, on site in the Western Suburbs of Melbourne.