Customer Service

Nufarm; Melbourne; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

WFH flexibility

Job summary

Nufarm is seeking a Customer Support Specialist based in Laverton North, Australia, to maintain commercial relationships with key accounts and deliver superior customer experience aligned to our Go To Market Strategy. The role offers flexible work arrangements including WFH, with opportunities to engage across ERP tools and MS Office.

You will support the Go To Market program, manage order flow, and contribute to the IBP process through feedback and data insights, while collaborating with the

Qualifications

• Experienced customer service professional in operational environments.
• Proficient with ERP systems (JD Edwards) and Salesforce; proficient with Microsoft Office.

Responsibilities

• Plan and execute customer service programs via inbound/outbound calls, email and digital engagement with key accounts.
• Schedule regular key account engagements aligned to program objectives.
• Collaborate with Commercial team to deliver actions and outcomes for stores and accounts.
• Capture customer feedback and ensure timely resolution.
• Coordinate with Customer Service to resolve channel partner supply chain queries.
• Develop and maintain positive channel partner relationships.
• Manage order handling to maximize conversion of open orders to shipments.
• Coordinate timely programs on top 30 foundational products with commercial offers.

Skills

Customer service

Communication

Problem solving

Tools

JD Edwards

Salesforce

Microsoft Office

Job description

It’s official. We’re the #1 best place to work in Agriculture, Mining and Utilities awarded by @FinancialReview and @Inventium 2023

How can you Unearth the Possibilities with Nufarm?

We know that being well supported enables us to thrive and better partner with our customers. It’s because of this that we’re looking for an engaging Customer Support Specialist to join the Nufarm Customer Operations team based in Laverton North.

In this role, you’ll be responsible for maintaining the commercial relationship of our key accounts via proactive engagement to deliver a superior customer experience aligned to Nufarm’s Go To Market Strategy and Customer Value Proposition. If you’re passionate about customer experience, curious to learn about Agriculture and want to be a part of a growing and dynamic business, we’d love to hear from you.

We’re committed to building a diverse and inclusive environment with flexible work arrangements including WFH. We will be reviewing applications over the coming weeks and conducting interviews promptly.

What will you be doing?

Be responsible for planning and executing customer service programs through inbound/outbound telephone, email and digital engagement with our key account customers.

Scheduled regular key account engagements which are agenda driven and are aligned to program objectives

Work with Commercial team to ensure delivery of program objectives (actions and outcomes) for agreed stores and accounts

Capture customer feedback, actions and ensure timely resolution

Manage interface with, and work effectively with, Customer Service to ensure timely and satisfactory resolution of channel partner supply chain and commercial queries

Develop and maintain positive channel partner relationships

Proactive order management tasks based on customer segmentation where complex interactions, problem solving, and a level of decision making is required to ensure maximum conversion of open orders to shipments

Plan and execute timely programs on Top 30 foundational products, supported with commercial offers, to deliver volume targets

Capture and report market and product intelligence for the business to utilise in the IBP process

Maintenance of customer master data in core systems

Covering Customer Service activities as required during leave, absences and peak periods

What do you bring?

You’re a proactive and commercially savvy Customer Service professional who brings demonstrated experience operating in operational environments looking to take the next step in your career with a market leading agrochemical organisation. You’re comfortable using ERP systems (JD Edwards/CRM- Salesforce) and the suite of Microsoft Office programs to leverage data.

You’re an engaging and confident communicator and you have strong written and presentation skills and thrive on interacting with a diverse group of people each day and providing the best possible customer experience. You’re naturally curious and enjoy being exposed to a variety of tasks and the opportunity to learn new things. You’re comfortable working autonomously, but also enjoy being a part of a wider, collaborative team. In return we offer the opportunity to work within a true Australian success story as we help grow a better tomorrow for Australian farmers, with the opportunity for growth, development and the opportunity to make the role your own.

If you want to be a part of a thriving, supportive environment and are inspired by the prospect of being a part of something bigger, we’d love to hear from you. Nufarm is proud to be recognised as an endorsed employer of choice for all women by Work180.

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