Customer Service Coordinator

Nufarm; Queensland; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Access to Share Plan (Shares in Nufarm

Attractive salary and benefits

Collaborative and supportive team

Impact on customer experience and biz

Job summary

Nufarm is seeking a customer-focused Customer Service Representative to join our Seeds business in Australia. You will collaborate with Sales, Supply Chain, Production and Logistics to ensure accurate information, timely orders and exceptional service, acting as a primary contact for customers and distribution partners.

You'll coordinate orders, manage inquiries and support the smooth flow of products through our supply chain.

Qualifications

• Experience in customer service or operations in a fast-paced environment.
• Strong organisational skills with attention to detail.
• Experience using CRM platforms and coordinating across teams.

Responsibilities

• Manage customer orders from receipt through to fulfilment with accuracy.
• Serve as a key contact for customers, sales and distribution inquiries.
• Coordinate with Supply Chain, Production, Logistics and warehouse teams.
• Build relationships to deliver a seamless customer experience.
• Resolve inquiries and issues while communicating order updates.
• Maintain accurate customer/product/pricing data in CRM.
• Support invoicing, credits and admin tasks, ensuring policy compliance.
• Identify opportunities to improve service processes and efficiency.

Skills

Customer service

Order management

CRM systems

Cross-functional coordination

Problem solving

Tools

CRM platforms

Job description

It's official. We're the #1 best place to work in Agriculture, Mining and Utilities awarded by @FinancialReview and @Inventium 2023

Nufarm. Evolving Ag.

Nufarm is a global crop protection and seeds technologies company that helps farmers and businesses meet the global challenges of food, feed, fibre and food production. Whether it's commercialising the world's first plant-based omega-3, launching precision agricultural solutions, unlocking biomass oils for more sustainable fuels and fast-moving consumer goods, or delivering the crop and seed solutions farmers depend on every day, Nufarm is evolving with agriculture to drive value for customers.

Your Future, Fuelled by Innovation

We're looking for a customer-focused Customer Service Representative to join our Seeds business.

Working closely with Sales, Supply Chain, Production and Logistics teams, you'll play a critical role in ensuring customers receive accurate information, timely order fulfilment and exceptional service. Acting as a key point of contact for customers and distribution partners, you'll help coordinate orders, manage enquiries and support the smooth flow of products throughout our supply chain.

This is an exciting opportunity for someone who enjoys building relationships, solving problems and working across multiple teams to deliver outstanding customer outcomes.

What's in it for you?

• Access to Share Plan (Shares in Nufarm!)
• Attractive salary and benefits
• Join a collaborative and supportive team
• Make a genuine impact on customer experience and business performance
• Career development opportunities within a global agricultural business

How You'll Help Us Grow

• Manage customer orders from receipt through to fulfilment, ensuring accuracy and timely delivery.
• Serve as a key contact for customer, sales and distribution enquiries, providing responsive and professional support.
• Partner with Supply Chain, Production, Logistics and warehouse teams to coordinate inventory availability and order requirements.
• Build strong relationships with customers, distributors and internal stakeholders to deliver a seamless customer experience.
• Resolve customer enquiries and service issues efficiently while proactively communicating order and supply updates.
• Maintain accurate customer, product and pricing information within CRM and business systems.
• Support invoicing, credits and administrative activities while ensuring compliance with company policies and quality standards.
• Identify opportunities to improve customer service processes, system effectiveness and operational efficiency.

Could This Be You?

You're a customer service or operations professional who enjoys working in a fast-paced environment where no two days are the same. You have strong organisational skills, exceptional attention to detail and a genuine commitment to delivering outstanding customer service.

You bring experience managing customer orders, coordinating across multiple stakeholders and resolving issues with professionalism and urgency. Confident using business systems and CRM platforms, you're proactive, solutions-focused and comfortable balancing competing priorities while maintaining high levels of accuracy.

Experience within agriculture, seeds, logistics, supply chain or distribution environments will be highly regarded.

Nufarm is proud to be recognised by Work180 as an Endorsed Employer for All Women and ranked #6 in Australia in 2025, reflecting our commitment to creating an inclusive and supportive workplace where our people can thrive.

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